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High School Customer Experience

Location:
Storrs Mansfield, CT
Posted:
April 18, 2024

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Resume:

Ethan Le

*** ******* ****** **** ********, Connecticut, 06108 860-***-**** ethan.le @uconn.edu www.linkedin.com/in/ethan.le Education

University of Connecticut - Hartford Connecticut April 2026 School of Business, Undeclared Major GPA: 3.5/4.0 Connecticut River Academy - East Hartford Connecticut June 2023 High School Diploma GPA: 3.98/4.0

Goodwin University - East Hartford Connecticut May 2023 Dual Enrollment GPA: 4.0/4.0

Relevant Coursework:

Math for Business and Economy, Principles of Macroeconomics, Contemporary Issues in the World of Business, Elementary Concepts of Statistics, Calculus 1, Small Business and Entrepreneurship Skills

Administrative: Microsoft 365, Exel, Google Workspace Languages: Advanced Spanish, Intermediate Vietnamese Certifications

AAPPL Seal of Biliteracy - Spanish (ACTFL)

Ashurst - Building Your Personal Brand Job Simulation JP Morgan - Investment Banking Job Simulation

Experience

Starbucks Barista, Manchester, CT June 2022 - Present

● Demonstrated effective communication and interpersonal skills, contributing to a cohesive team dynamic and successful teamwork

● Successfully implemented upselling techniques to enhance customer experience and increase sales revenue.

● Assisted customers by providing recommendations, enhancing experience through insightful suggestions and contributing to increased customer satisfaction

● Promoted Starbucks Company App to enhance customer engagement and drive digital adoption, contributing to increased brand loyalty and sales

Dunkin’ Donuts, East Hartford, CT March 2021 - December 2021 Shift Leader

● Demonstrated ability to work independently, managing time efficiently in order to complete all daily tasks

● Engaged in meaningful connections with co-workers and customers contributing to a productive environment

● Displayed valuable problem-solving skills to coordinate flow of work, and ensure customer satisfaction



Contact this candidate