Customer Service Data Entry

S U S A N A D O I D G E

951-***-**** **********@*****.***

Results-oriented office professional with a strong background in customer service and problem-solving. Seeking an office position where I can leverage my skills to contribute to increasing customer satisfaction. Proven ability to adapt quickly to new information and work efficiently within a team environment. COMPETENCIES SOFTWARE

Deadline Driven Microsoft Word

Time Management FPS Summit

Customer Service Softpro software

Problem Solving Streamline

Organization Quickbooks

Bilingual Spanish Ortho II

EXPERIENCE

Synergi Orthodontics Aug 2023-Jan 2024

● Greeted patients, vendors and visitors with a warm and friendly smile.

● Checked patients in, scheduled appointments, collected payments and updated patients record.

● Answered phone calls, entered new patients information and responded to patients emails.

● Maintained a tidy front lobby area, ensuring a clean and professional environment.

● Assisted with administrative tasks such as filing, photocopying, scanning documents and ordering supplies County of Riverside, Housing Authority Jan. 2023 - May 2023

● Assisted the public by providing information, distributing forms, and answering factual inquiries.

● Answered phone calls, took messages, and routed calls to housing specialists.

● Performed general office duties such as filing, mail distribution, maintaining logs, and data entry. County of Riverside, Register of Voters Sept. 2022 - Nov. 2022

● Received training to assist the public in the voting process.

● Processed voters' ballots using computer systems and ballot machines.

● Counted, collected, and returned ballots on a daily basis. New Venture Escrow Nov. 2021 - July 2022

Escrow Assistant

● Communicated with title insurance representatives, loan officers, and real estate agents to facilitate the closing process.

● Maintained accurate accounting records for earnest money funds.

● Performed administrative duties to complete escrow transactions and provided necessary follow-up.

● Compiled and processed escrow instruction packages and managed customer inquiries. Palm Tree Escrow July 2020-Sept. 2021

Escrow Assistant

● Processed escrow instructions, prepared amendments, ordered demands, HOA, and cleared title.

● Assisted with administrative tasks including answering phones, scheduling appointments, and packaging loan and title documents.

Menifee Valley Escrow July 2019- June 2020

Escrow Assistant

● Processed mobile home escrow instructions, data entry, requested title search

● Submitted titling docs in a timely order

● Established and maintained office and record keeping system Town & Country Escrow Corporation Oct. 2014 - Feb. 2019 Receptionist/Escrow Assistant

● Opened escrow and entered client data using FPS software.

● Verified customer information for accuracy of escrow documents.

● Prepared and packaged clients escrow documents.

● Managed banking and escheating, answered phones, scheduled appointments, and maintained office supplies.

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