Customer Service Representative
Resume:
*****************@*****.***
*** * ***** ******, **** City,
Philippines 6000
C E R T I F I C A T I O N S
TYRA ANASTACIA HIPOLITO
C O N T A C T
E X P E R I E N C E
In my dual role as a Customer Service Representative (CSR), I prioritize effective communication and problem-solving to ensure positive interactions with clients. Simultaneously, as an ESL teacher, I focus on language proficiency and cultural understanding to create an inclusive and supportive learning environment for my students.
S K I L L S
MS Office - Proficient
Time-management skills
Written and Verbal
Communication Skills
Highly adaptable and flexible to
come up with solution to
problems
Willing to undergo training to
further develop and widen
various competencies and skills.
Collaboration skills
Responsible for tracking and monitoring illegal transactions on customer’s accounts without their authorization.
Report any suspicious account movements and unusual transactions that may be risky to the financial institution and customers.
Regularly evaluate and update fraud strategies to improve operational and financial company-benefits.
Participated in initiatives to improve customer services and processes while providing subject matter expertise on emerging trends and customer needs.
FRAUD ANALYST
CONCENTRIX - CEBU PHILIPPINES
July 2022 - Present
National Certificate II (NC2)
Housekeeping
AcadSoc Level 4 Award in
TESOL
Initial Training (50 hours)
Certificate of Training -
English for Kids
Training EFK
Certificate of Training -
English for Kids
Level I - Training EFK2
Speaking to customers about new charges.
Handling customer complaints.
Maintaining customer records by updating their account information.
Recommending potential products and services to suit customer’s needs.
ASSOCIATE IV - CUSTOMER CARE
CONTINUUM - CEBU PHILIPPINES
February 2022 - May 2022
Ask prequalification questions to a qualified disabled person and helps them walk through on how they would qualify for a claim by asking basic yes or no questions.
LEAD QUALIFIER SPECIALIST
BLUEPRINT BUSINESS SOLUTIONS CORPORATION
September 2021 - January 2022
Work with individual Students to reinforce learning of classroom materials.
Encouraged students to set and maintain standards of classroom behavior.
ESL Teacher
ACADSOC ONLINE ESL TUTOR
September 2018 - August 2020
R E F E R E N C E S
Danica Jane V. Rodriguez
Paraplanner II VBP Back Office Solutions Inc.
+63-932-***-**** ******.*********@***.**
Ma. Catherine Gionson
Medical Abstractor PicnicHealth
+63-927-***-**** **********@*****.***
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