Destiny Edwards

Customer Service/Data Entry Agent

**** ** ** **. *** 306

Miami Fl, 33150

786-***-****

ad43of@r.postjobfree.com

SKILLS

● Working Independently and Collaboratively

● Microsoft Excel, Outlook, and Wordility to Work Under Pressure

● Administrative Management

● Career Motivation

● Knowledge of Healthcare Industry

● Teamwork and Collaboration

● Athleticism

● Youth Engagement

● Flexibility in Shifts

EXPERIENCE

Verizon Wireless Seasonal - Customer Service Agent May 2023 – December 2023

● Performed excellent customer service and critical thinking

● Punctual and responsible with scheduling and call flow

● Provide excellent customer services for high volume in bound provider calls for the Claims Inquiry/Claims Research team.

● Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details

● Analyze customer needs and provide appropriate solutions

● Resolve customer complaints or issues in a timely and professional manner

● Stay up-to-date with product knowledge and company policies Safe Bookkeeping LLC - Data Entry Seasonal Position January 2023 – April 2023

● Assist with answering calls

● Input client information in QuickBooks

● Assist in filing

Publix, Miami Fl - Cashier

March 2021 - December 2022

As a cashier at Publix, I consistently delivered exceptional customer service, ensuring a positive shopping experience for each customer. My responsibilities included:

● Maintaining Outstanding Customer Service: Provided friendly and efficient service, addressing customer inquiries and concerns with a positive attitude.

● Processing Sales Accurately and Efficiently: Handled transactions accurately, ensuring the correct pross cessing of sales and maintaining a high level of efficiency during peak hours.

● Stocking: Contributed to the store's overall organization and presentation by efficiently restocking shelves and maintaining appropriate inventory levels.

● Maintaining Orderly Appearance: Ensured the store's appearance was neat and organized, contributing to a positive and inviting shopping environment.

● Following Cash Handling Procedures and Policies: Adhered to established cash handling protocols, maintaining accuracy and integrity in all financial transactions.

● My experience as a cashier equipped me with strong communication skills, attention to detail, and the ability to thrive in a fast-paced retail environment.

EDUCATION

Miami Jackson High, Miami FL - Highschool Diploma

VOLUNTEER

Miami Jackson Senior High School Community Outreach Miami, FL Distribution Volunteer (2021- 2022)

- Assist in the preparation and distribution of food, nonperishable items, diapers, and clothing

Big Brothers Big Sisters of Miami Miami, FL

School to Work Program in Collaboration with Miami Dade County Corrections and Rehabilitation Department (2022 -2023)

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