VICKIE L COPELAND

Customer Service Representative

Profile

Knowledgeable Customer Service Clerk skilled in high-volume electronic document review and money management. Detail-oriented and focused on providing exemplary customer service to customers while managing multiple tasks and completing priorities. Quick learner with excellent communication skills and experience with Word, Excel, and database software.

Contact

PHONE:

330-***-****

330-***-****

EMAIL:

ad43nw@r.postjobfree.com

Hobbies

Family time

Cooking

Reading

Crocheting

Bowling

Playing Pool

Card and Board games

EDUCATION

ITT Technical Institute

Sept 2006 – Sept 2008

Associates Degree

BUSINESS ADMINISTRATION

Dean’s List Honoree, 7 Semesters

Graduated in the Top 1% of class

Graduated with Honors

3.9 GPA

Woodrow Wilson High School

Oct 1993 – Jun 1994

Diploma

Graduated as A Member of National Honor Society

Graduated in top 10% of class.

Member, Ensemble.

3.4 GPA

WORK EXPERIENCE

Youngstown City School District (Substitute Secretary)

Oct 2023-Current

Superior Customer Service Skills

Help with attendance

Sign children up for class

Data entry

Print/scan/fax

Answer phones in a courteous manner and direct them as needed.

Health IQ (Sales Associate/Presales)

Sept 2022- Dec 2022

Superior Customer Service Skills

Managed outbound calls

Provided expert service by communicating information to customers

Collecting and keeping important data

Transferring customers to appropriate departments

VXI Global Solutions-Western Union (Customer Service Rep/Sales Associate)

Mar 2016- Nov 2019

Superior Customer Service Skills

Managed money transactions

Managed both inbound and outbound calls to respond to inquiries and resolve concerns.

Provided expert service by communicating information to customers and following up on promises.

Routed inquiries or escalated calls outside my area of expertise to the appropriate department or employee.

Used upselling and cross-selling techniques to provide solutions to customer issues.

Answered inbound calls to greet and assist customers with various needs and questions.

Built strong knowledge of product line to assist customers in selecting products meeting high personal needs.

Walmart Superstore Cashier/Floater

Oct 2012–Jul 2015

Superior Customer Service Skills

Adhered to all cash handling policies and procedures.

Processed cash register transactions by inputting product costs and giving back correct change.

Greeted all customers and provided prompt and friendly service.

Bagged and packaged customer orders and purchases.

Processed checks, debit and credit cards, EBTs, WIC checks, refunds, product coupons, Western Union, and gift certificates.

Recognized for providing efficient service with high degree of accuracy.

Verified prices and calculated totals using scanners and point of sale (POS) systems.

Answered questions regarding all products.

ITT Technical Institute Data Entry Clerk/Filer

Jan 2007- Sept 2008

Superior Customer Service

Exceptional data entry

Helped completely update filing system

Process schedules

Plan meetings and take notes

Answer phones in courteous manner and direct calls as needed

Direct visitors as needed

Contact this candidate