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Customer Service Project Management

Location:
Stamford, CT
Posted:
April 18, 2024

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Resume:

Sean Dolberry

Bronx, NY

P: 347-***-**** Email: ad43mw@r.postjobfree.com

Accomplished management professional, specializing in operations. Recognized for team building and team motivation. Able to manage multiple tasks, meet tight deadlines and plan tournaments. A driven, self-starter who is adept at negotiation, decision-making, relationship building and getting results. Key strengths include:

● Operations

● Administration

● Communication

● Customer Service

● Marketing

● Negotiation

● Leadership

● Management

● Project Management

PROFESSIONAL EXPERIENCE

888 HOLDINGS January 2022 - Present

Sportsbook Operations/Trading Associate

• Manage incidents across sports platform. Liaise with IT to make sure incidents are categorized correctly and resolved in a timely manner

• Keep list of all open/resolved IT issues

• Working with the product team to make sure all product on the site is working perfectly after release

• Operational/Content optimization by region/country GENIUS SPORTS October 2021 - December 2021

Support Lead

• Provide customer support for fans

• Monitor the product usage during live events and eliminate issues as they appear

• Manage and supervise domestic-based teams

• Collaborate with product and project managers to assist with delegating responsibilities to the entire support team

SPORTSRADAR October 2016 - Present

Data Journalist

• Supervise the processing of sports data over social media and related entities in real time

• Maintain the volume, variety, velocity, value, and veracity of the data being collected

• Provide relevant data and statistical analysis of sports as well as related activities

• Providing clients with the latest innovations and technology BASELINE SPORTS, INC. October 2019 - April 2021

Consulting Agent

• Designed and implemented a variety of recruiting strategies

• Developed rapport with potential clients while maintaining great relationships with existing clients

• Functioned as a Liaison for clients to assist in the facilitation of building influential relationships during the recruiting process

• Assisted with the expansion of the pool of clients and recruits CERTIFICATES

Sports Management Worldwide; Portland, Oregon, USA Digital Video Editing Synergy Certificate, 2022

Training included: advanced video editor training including creating string trees, logging play types and play calls, importing video from multiple source types, how to locate specific examples of possession/clips, how to assemble edits and polish them for presentation style viewing as well as in depth training on Synergy Sports Technologies web-based basketball interface.

Sean Dolberry

Bronx, NY

P: 347-***-**** Email: ad43mw@r.postjobfree.com

(Mentored by the team at Synergy Sports Technology & SMWW) Reference: Dr. Lynn Lashbrook, President, Sports Management Worldwide, 503-***-****. EDUCATION

Bachelor of Science – State University of New York at Cortland – 2010 Concentration: Sports Management and Communication Studies



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