Post Job Free

Resume

Sign in

Program Manager Customer Support

Location:
Tuscaloosa, AL
Posted:
April 18, 2024

Contact this candidate

Resume:

Travis J Foney

Jacksonville, AL ***** 256-***-**** ad43mk@r.postjobfree.com

Summary

Problem-solving Residential Program Manager committed to facilitating a healthy, supportive environment for individuals. Pleasant leader with attention to detail and the determination to seek out opportunities that promote positive outcomes for residents. Ready for a new position that involves collaborating with talented teams of people.

Skills

Medical and clinical supervision

Site inspections

Positive rapport

Staff performance assessments

Client advocacy

Training and mentoring

Client meetings

Customer support and assistance

Friendly, positive attitude

Working collaboratively

Experience

PROGRAM MANAGER OF RESIDENTIAL SERVICES 01/2020 to Current

Children's Services Inc. - Anniston, AL

Inspected building each day for hazards and safety issues and had all issues addressed immediately by maintenance personnel.

Developed programs and initiatives to support organization's long-term goals.

Eliminated learning gaps and effectively provided instruction on conflict resolution, social skills and decision making by utilizing various teaching aids and motivational strategies.

Designed and implemented standard operating procedures in various departments for optimal efficiency.

Managed all training in regards to staff development, change management and technical operations and controls.

Delivered conflict resolution by moderating disputes and grievances between parties with goal of speedy and fair resolution.

Coordinated with staff to clarify information and enforce procedures resulting in effective problem solving and smoother operations.

Engaged closely with program participants to uncover issues, determine appropriate solutions and offer assistance.

JUVENILE DETENTION OFFICER TIER III 01/2001 to 11/2019

Coosa Valley Youth Services Detention - Anniston, AL

Followed medical orders and dispensed medications, when needed.

Patrolled correctional facility to ensure it's clean, secure and maintained.

Completed daily reports.

Observed and recorded progress of each juvenile offender.

Worked with therapeutic teams to facilitate counseling and group discussions for juveniles.

Conducted internal security checks to ascertain inmate safety.

Detected potential threats and quickly defused conflicts.

Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.

Received property from incoming inmates, provided receipts and inspected items for contraband.

Directed visitor sign-in, documenting processes and completing appropriate visitation logs.

Supervised inmates during day-to-day activities.

Inspected cells and conducted random searches of common areas.

Assigned inmates to open and appropriate housing units.

Maintained appropriate control, security and well-being over those detained.

Assisted in restraining violent and unruly inmates.

Maintained communications with staff and inmate body to maintain safe, effective prison environment.

Maintained correct physical head count at all times.

Maintained daily logs of shift activity.

Implemented defensive tactics and physical restraints to maintain safety and security of detention facility.

Informed inmates and visitors of rules, safety and security procedures and responsibilities.

Observed and directed inmates during recreation, visits, telephone and shower time.

Supervised activities of adolescents in residential setting.

Promoted safety, order and functionality of detention facility.

Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.

Enforced resident behavior management protocols and drafted incident reports for infractions.

Reviewed housing assignments and reassigned inmates to meet allocation and safety needs.

Attended regular trainings and maintained appropriate certifications.

Applied non-violent response tools and physical restraint during problematic situations.

Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.

LEAD RESIDENTIAL SUPERVISOR 08/1996 to 09/2000

The Learning Tree Inc. - Jacksonville, AL

Composed work schedules for each staff member and confirmed that all shifts had proper coverage.

Identified serious behavioral changes, which could indicate emergency situations and notified appropriate staff members for assistance.

Provided safe, supportive and caring living environment for every resident.

Confirmed that all residents and staff members observed safety procedures and conducted inspections to identify and resolve any dangerous issues.

Established professional rapport with hall residents, building lasting relationships with people of various ages and from all cultures.

Encouraged and educated students on maintaining appropriate noise levels, living conditions and respecting others' rights.

Participated in room choosing, orientation, maintenance, room change requests and opening and closing of residence halls.

Advised and referred students to appropriate resources in personal, social and academic matters.

Attended campus meetings, staff seminars, in-service training programs and workshops to learn how to increase program and skill development.

Identified students' individual strengths and encouraged extra-curricular activities in areas of interest.

Reported illnesses, emergencies and crisis situations immediately to facility nurse for assistance.

Developed and deepened relationships with residents and fellow staff.

Collaborated with faculty advisors to address and facilitate working through students' academic difficulties, deficiencies and personal concerns.

Led campus tours, new resident orientation and ongoing educational sessions.

Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.

Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.

Interfaced with residents to address and resolve complaints or grievances.

Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs.

GROCERY BAGGER 05/1995 to 08/1995

Winn-Dixie Stores Inc. - Jacksonville, AL

Collected empty carts and returned each to store to minimize loss and damage to store property.

Assisted customers with getting groceries loaded in vehicles.

Retrieved carts from returns and parking lot.

Checked prices and pulled product for customers.

Faced merchandise in freezers and shelves for display.

Participated in available training courses to improve sales skills and product knowledge.

Implemented markdowns by retagging products and changing shelf markers.

Operated hand trucks, pallet jacks and forklifts to move materials.

Cleaned up spills, collected trash and swept and mopped floors.

Helped customers complete purchases, including processing payments and bagging items.

Assisted customers by carrying packages and bags and securing purchases in vehicles.

PURGE OPERATOR 05/1994 to 08/1994

Hawk Plastics Inc. - Talladega, AL

Set up machines for various jobs to maintain compliance with manufacturing thresholds and waste reduction initiatives.

Accomplished tasks according to schedule, assisting team members to meet deadlines.

Evaluated materials for quality and sorted parts and final products.

Practiced safe lockout-tagout procedures to prevent injury to personnel during maintenance procedures.

Maintained correct temperature, levels and pressures on process systems and equipment.

Cleaned and lubricated equipment on regular schedules to maintain life of machinery and achieve consistent operations.

Reviewed documentation and work order requirements.

Put completed products into packages and moved to staging locations.

Education and Training

Jacksonville State University - Jacksonville, AL Some College (No Degree)

Psychology/History

Minor in English

Talladega County Central High School - Talladega, AL High School Diploma

05/1993

Beta Club Member

SGA board Member



Contact this candidate