GENE

BLOCK

* ****** ***** • Durham, NC ***** • Phone 919-***-****

EMail: ad43jk@r.postjobfree.com

Dedicated professional with broad-based experi..ence in project management, customer service, marketing, business development, forecasting, market research and business/strategic planning. Dependable project manager adept at pleasing multiple clients simultaneously. Increased sales 71% by providing superior customer service. Captured 99% of national account's local business. Accommodating, dependable liaison with track record of coordinating internal and external professionals. Coordinated $2 million financing venture.

Liaised with engineering, software development, installation and marketing divisions to facilitate product production. Strategic thinker who realizes cost savings by initiating processes and procedures that increase the bottom line. Reduced new product turnaround from 3 years to 90 days. Decreased analysis time 33% and coordinated departmental communication to facilitate compliance with regulatory standards

Possesses strong work ethic with an unmatched level of perseverance. Expedites projects utilizing strong communication, interpersonal and troubleshooting skills. Computer literate with expertise in Microsoft/Mac applications. MBA, completed in 1 year, Butler University, Indianapolis, IN. BS, Accounting, SUNY Binghamton, Binghamton, NY.

PROFESSIONAL HISTORY

Retail Merchandiser,Acosta

05/2014-05/2021

-Provide display and inventory support for store management in Walmart and Sams Club

Tax Associate, Liberty Tax

2015

-Provided assistance with individual

taxes for 2015 tax season with Liberty Tax

Commercial Specialist, Auto Zone 05/2009-05/2014

• Servicing Commercial Accounts with superior customer service while maintaining profitability.

• Consistently meets critical delivery deadlines and collection of past-due accounts. Parts Specialist, NAPA, Raleigh, NC Dec 2007- July 2008

• Service over the Counter and Commercial Accounts with Automotive Parts Store Manager (MIT), Jiffy Lube, Raleigh, NC June –Dec 2007

•Assisted as MIT in total store operations from customer service, payroll, inventory, personnel with P& L responsibility

Business Development Manager, GEI, Raleigh, NC Jan- June 2007

• Business development of startup business for Search Engine Optimization software Market Research, financial development and Business Plan Development Commercial Specialist, Auto Zone, Durham, NC 1995-Dec 2006

• Key player in capturing $110,000 additional business.

• Consistently meets critical delivery deadlines.

• Negotiated collection of past-due account when others had been unsuccessful. Owner/Operator, BC Services, Durham, NC 1992-1996

• Launched business consulting service that catered to new and established businesses.

• Generated business plans, market/financial analysis, demographics and strategic plans.

• Utilized domestic and international network to locate capital resources for clients.

• Performed strategic marketing analysis and wrote business plan in capital acquisition venture for $20 million client Senior Software Specialist, Northern Telecom Inc., Research Triangle Park, NC 1983-1992

• Provided market-research analysis and forecasting to determine the feasibility of new products/software.

• Developed computer-generated reports that reduced research time 95%.

• Automated capacity report and revenue-generating reports allowing company to retain competitive edge

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