Kathleen M. Urban

**** ******** **** **** *, Naperville, Il 60563

630-***-****

ad43j8@r.postjobfree.com

Objective

A secretarial position in a fast-paced environment.

Skills

• Excellent Organizational Skills

• Strong Customer Relations Skills

• Computer Proficiency

• Data Entry

• Telephone Answering, 12-Line System

• Word Processing and Typing

• 10-Key Calculator

• Filing

• Microsoft 2010

Experience

Secretary

Urban Cleaning Service, Downers Grove, IL

Handled all word processing for business owner. Developed and prepared training manuals for window technicians. Played a major role in restructuring of business in 2001. Recruited and trained window technicians. Coordinated travel and meeting addenda for company partnership venture.

Accomplishments:

• Developed training DVD

• Trained new office personnel

• Developed incentives for employee morale

1997 - Present

Receptionist

National Photo Service, Chicago, Il

Handled all incoming calls on 12-Line System

System

Prepared all sales correspondence

Performed and maintained data base for sales personnel

Organized sales seminars

Played a major role in coordinating Model Seminar

1996 - 1997

Education

Associate in Arts

2000

Moraine Valley Community College

Diploma

Oak Lawn Community College

1980

References

Furnished on request.

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