CURRICULUM VITAE

ANDREW MUSUKWA

Contact Details:

• Address: 1705/Area18, Lilongwe – Malawi

• Cell: +265*********

• Email: ad43i9@r.postjobfree.com

PERSONAL DETAILS:

• Full Name: Andrew Musukwa

• Gender: Male:

• Nationality: Malawian

• Languages: English, Chichewa, Nyanja, Tumbuka

CAREER PROFILE:

A dynamic and proficient ICT professional with extensive experience in optimizing network systems, adept hardware troubleshooting skills, and proficient data management capabilities. Demonstrated track record in ensuring the seamless functioning of IT infrastructure, complemented by a robust background in sales support and exemplary customer service. Dedicated to delivering top-tier solutions, boasting a diverse skill set encompassing project management, digital marketing expertise, and adept utilization of android data collection software tools such as KOBO collect, Open Data Kit for efficient data entry, SQL for streamlined database management, Python for research assistance, and advanced proficiency in Microsoft Office Suite for comprehensive data analysis and reporting. WORK EXPERIENCE ICT

Technician Compufix Services

During my tenure as an ICT Technician at Compufix-Services in Lilongwe's City Center from April 2021 to January 2024,

I demonstrated versatility and proficiency across a spectrum of responsibilities essential to organizational success. In addition to the core tasks outlined, I actively contributed in the following areas:

• Training and Support: Provided comprehensive training and support to end-users on newly implemented systems and technologies, ensuring smooth transition and optimal utilization of resources.

• Security Measures: Implemented robust security measures to safeguard networks and sensitive data against cyber threats, adhering to industry best practices and compliance standards.

• Troubleshooting Expertise: Leveraged troubleshooting expertise to swiftly identify and resolve complex technical issues, minimizing disruptions and maintaining high levels of user satisfaction.

• Vendor Management: Interfaced with vendors and suppliers to procure hardware, software, and services, negotiating favorable terms and ensuring timely delivery to meet project deadlines.

• Documentation: Maintained detailed documentation of system configurations, procedures, and troubleshooting steps, facilitating knowledge sharing and continuity within the IT department.

• Continuous Learning: Pursued ongoing professional development to stay abreast of emerging technologies, trends, and best practices in the rapidly evolving field of ICT, ensuring relevance and effectiveness in role performance.

• Cross-functional Collaboration: Collaborated with cross-functional teams, including IT, sales, and operations, to identify and address technology-related challenges, driving innovation and process improvements.

• Project Coordination: Assisted in project coordination and execution, contributing technical expertise and insights to ensure successful implementation of IT initiatives within defined timelines and budgets.

• Wireless Network Optimization: Played a pivotal role in optimizing wireless networking infrastructure, ensuring seamless connectivity and coverage throughout the organization's premises. Implemented strategies to mitigate interference and enhance signal strength, resulting in improved performance and reliability.

• Data Software Utilization: Demonstrated proficiency in utilizing a diverse range of data software tools, including SQL for database management, Python for data analysis, and Microsoft Excel for data manipulation.

ICT Technician at Greenwich Service Solutions Ltd

During my tenure as an ICT Technician at Greenwich Service Solutions Ltd in Lilongwe from October 2020 to April 2021, I played a pivotal role in ensuring the smooth operation of IT systems and infrastructure. Key responsibilities included:

• Antivirus Configuration: Configured and installed antivirus software across the entire network, implementing robust security measures to safeguard against cyber threats and vulnerabilities.

• User Coordination: Collaborated closely with users to optimize the usage of Management Information Systems, facilitating efficient workflows and enhancing productivity across departments.

• Website and Intranet Management: Managed website and intranet content, meticulously removing outdated material to maintain relevance and usability for internal and external stakeholders.

• Technical Troubleshooting: Conducted troubleshooting on various IT and audiovisual equipment, swiftly diagnosing and resolving technical issues to minimize disruptions and downtime.

• User Support: Provided comprehensive support to users in adapting to and utilizing new technologies, ensuring smooth implementation and integration into daily operations.

• Internet Connectivity Analysis: Analyzed and ensured the connectivity of internet services, performing audits to verify consistent and reliable access to online resources essential for business operations.

CHOMA MILLING COMPANY

As a Sales Assistant Officer at Choma Milling Company in Lusaka, Zambia, from August 2015 to July 2017, I played a pivotal role in supporting sales, marketing, and communication efforts while ensuring exceptional customer service and operational efficiency. Key responsibilities included:

• Sales and Marketing Support: Provided crucial support to sales and marketing teams by meticulously tracking and reporting sales information, enabling data-driven decision-making and strategic planning.

• Database Management: Managed databases with precision by inputting and maintaining orders, invoices, and bill-back data, ensuring accuracy and completeness to facilitate smooth business operations.

• Visual Merchandising: Ensured optimal product display and cleanliness of shelves, contributing to an inviting and organized shopping environment that enhanced customer experience and drove sales.

• Customer Service Excellence: Demonstrated a commitment to customer satisfaction by wrapping purchases neatly, adhering to high presentation standards, and providing attentive assistance to meet customer needs and preferences.

• Sales Team Collaboration: Collaborated closely with the sales team to achieve daily sales targets, leveraging strong communication and teamwork skills to drive results and exceed expectations.

• Inventory Management: Participated in stock takes to accurately assess inventory levels and reconcile discrepancies, maintaining confidentiality in accordance with data protection regulations and company policies.

EDUCATION BACKGROUND:

• 2018-2019: Advanced Diploma in Computing and Information Systems (ABMA), University of Malawi (UNIMA)

• 2009-2011: Kafue Day High School, Zambia

KEY AREAS OF INTEREST AND EXPERTISE:

• Project Management

• Data Entry and Management

• Customer Support

• Networking

• Computer Troubleshooting

• Software and Hardware Installation

• Computer Repair

• Digital Marketing

SKILLS:

• Technical Skills: Proficient in network system improvement, hardware troubleshooting, data backup, wireless networking, software installation, and server monitoring.

• Analytical Skills: Experienced in data analysis using STATA and SPSS.

• IT Proficiency: Well-versed in Microsoft Office suite (Word, PowerPoint, Access, Excel) and Android data collection tools (Kobo Collect, Open Data Kit). TRANSFERABLE SKILLS

• Self-motivated, loyal, and ethical with a mature demeanor.

• Effective team player adaptable to organizational changes.

• Possess versatile analytical and problem-solving skills with a keen attention to detail.

• Results-driven and capable of working efficiently under pressure.

• Open to constructive criticism and committed to continuous learning and improvement. REFEREES:

1. Mr. Robert Kasinjeni

Managing Director, Compufix Services

Email: ad43i9@r.postjobfree.com

2. Mr. Lumbani Kaunda

Managing Director, Greenwich Service Solutions

Email: ad43i9@r.postjobfree.com

3. Mr Jason Mukonda

Marketing Officer, Choma Milling Company

Email: ad43i9@r.postjobfree.com

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