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Customer Service Tech Support

Location:
Oak Brook, IL, 60523
Posted:
April 18, 2024

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Resume:

Andreous V. Perry Sr.

224-***-**** ad43a3@r.postjobfree.com 1311 S. 58th Ave

Objective

Secure a professional position where I can demonstrate efficient quality work ethics, make use of my skills/knowledge and enjoy a prosperous career of growth.

Skills, Abilities, and Certifications

MS Office Suite, Interpersonal/Team building skills, Customer Service, Community Counseling, First Aid/CPR certified, Therapeutic Crisis Intervention (TCI) certified.

Work Experience

ASURION/ MOBILE FIELD EXPERT 2023- Present

Deliver in-person device setup and tech support for customer smartphones, tablets and other consumer electronics. Travel daily to and from the job location and customer locations throughout a designated region. Provide premier service and upsell products that gives each customer the best experience with their technology.

COMMUNITY AFFAIRS/FAINS DEVELOPMENT 2019-Present

Provide general supervision of projects.

Responsible for meeting clients, and city officials to discuss requirements, ensuring goals are met on deadline.

Reviewing Budgets, contracts and coordinating the schedule of subcontractors.

Build relationships between the community, local politicians and local businesses.

MOBILE UNIT ASSISTANT/LIFE SOURCE 2017-2019

Responsible for packing, transporting and assembling all equipment for on location blood drives.

Prepares and QC units and tubes for transport.

Pickup and delivery of blood products following all SOP standards to and from hospitals, donor centers, and mobile blood drives.

RESIDENTIAL TREATMENT SPECIALIST II/UCAN 2015 - 2017 Manage daily routines and monitor the safety conditions/overall cleanliness of the residential program.

Manage the behavior of residents, assist them in identifying their behaviors, and redirect them to appropriate behaviors.

Demonstrate positive and reinforcing therapeutic approaches with residents as well as other staff members.

Maintain program records, daily logs, documentation, and computer data entry.

CASE MANAGEMENT/DCW/BEHAVIOR STAFFING 2013 - 2015

Coordinated intakes of behavioral mental health clients.

Conducted weekly follow ups, home visits, and site visits.

Created and implemented group intervention sessions with youth six to 19 years of age.

Coordinated daily activities and goals.

YOUTH ADVOCATE/COMMUNITY ACTION TEAMS 2011-2013

Supervised 96 clients including TANF recipients, adults, and youth 15 to 21 years of age.

Completed Illinois state forms, activity sheets, outreach forms, and entered them into the database daily.

Facilitated youth orientation, training, and group mentorships in the Lawndale community.

Coordinated employment and training of youth and discussed progress with high school counselors.

SALES MANAGER/AUTOZONE 2006-2011

Managed assigned weekly and monthly profit and loss responsibilities.

Coordinated weekly work schedules for all staff assigned to my location.

Training and developing store staff.

Addressing customer concerns and resolving them with a goal of turning a complaint.

GENERAL CONSULTANT FOR ALDERMAN FIORETTI 2005 - 2007

Built and collected valuable data used to better serve the 2nd Ward.

Ensured that laws and regulations were followed in regard to running the campaign.

Canvassed, volunteered, and oversaw the phone program.

Conversed with and educated local voters about the election.

D&P DEVELOPMENT COMPANY 2003 - 2005

Owned and operated a residential construction company.

Managed a crew of five employees on multiple construction jobs.

TRUANT OFFICER/COLLINS HIGH SCHOOL 2002– 20003

Managed the truancy of all adolescent youth following home visits.

Counseled new clients and families to discuss certain goals and accomplishments in working progress throughout the transitional program.

Produced and distributed tailored attendance monitoring reports to networks and schools. Served as the primary point of contact for school-based attendance.

Education

DIPLOMA FROM COLLINS HIGH SCHOOL

1996-2000

FERGUS FALL COLLEGE

2000- 2001



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