IRechell R. Hatley

https://www.linkedin.com/in/rechell-hatley-688aa980

314-***-****

ad438s@r.postjobfree.com

EXPERIENCE

Forward Platform, St. Louis, MO — Intake Specialist

April 2022 – December 2023

•Responsible for reviewing applications

•Contact applicants vis phone call, text messages and emails to initiate initial outreach

•Request and review required documentation from applicants

•Review applications before verifying so that case management team can review

•Follow up with Forward Payments when landlords or applicants have not received their payment

•Verify SAFHR funds were received to avoid double payments

•Review completed documents from landlords/property managers

•Review documents for potential fraud

•Complete follow-ups per case management notes after reviews

•Required to have 12 cases in review complete status per week

•Communicate with applicants through phone calls, emails, and texts messages to communicate program requirements and collect any missing or incomplete information

•Collect, upload and store required program eligibility documentation and other required information in electronic databases

•Adhere to all communication guidelines for outreach through phone calls, emails and text messages

•Update applications with correct or missing data; review all applications for completeness and accuracy

•Make initial eligibility determination based on individual program requirements

•Maintain timely and accurate case notes in applicant files

•Utilize the FORWARD platform and other data management tools to organize and analyze the data submitted

•Meet all production and quality goals for outreach and application

•Provide excellent customer service to program participants

•Work closely with applicants to ensure that applicants fully understand program requirements and are frequently updated on application and grant process through

•Accurately and promptly respond to inquires about the program

Queen of Peace, St. Louis, MO-Compliance Officer

January 2022-March 2022

Updated clients annual recertifications

Assured filed had all the necessary documents for the annual recertifications

Notified applicant of the annual appointment and their scheduled inspection

Updated HMIS of all household changes

Assisted clients with searching for housing if not renewing lease

Conducted hearings

Conducted inspections, if necessary

Attending meetings with Mo. Dept of Mental Health

Housing Authority of St. Louis County, St. Louis, MO — Client Communications Manager

July 2018 – January 2022

• Act as the communication liaison for over 7,000 voucher clients, 10,000 waiting list clients, vendors, landlords, caseworkers, and financial institutions for the following: Housing Choice Voucher program, Section Eight program, Social Services, and key initiatives for HASLC

• Developed Annual Communication Strategies for multiple departments to improve client interactions and satisfaction

• Supervised operations staff and clerical personnel to ensure positive and efficient communications with landlords and clients

• Investigated and developed corrective actions on payment issues for vendors participating in HASLC programs

• Maintained current knowledge of Housing and Urban Development’s Housing Choice Voucher regulations and procedures

• Developed and distributed best practice techniques for communication with clients and vendors for all operations

• Collaborated with senior leaders to provide staff with effective tools and training

• Supported interdepartmental communications for the following: Inspections department, HCV program, Section Eight program, supervisors, and clerical staff

Assist landlords and property managers with completing the required paperwork for participation in the HCV Program

EDUCATION

Fontbonne University - Bachelor of Arts in Business Organizational Studies (2009)

St. Louis Community College

Associate of Applied Science in Administrative Office Systems (2001)

SKILLS

Continuous Improvement Contract Reviews Cross Functional Communication Government Regulations Innovative Problem Solving Interpersonal Relationships Legal Research Landlord Communications Landlord and Tenant Relations Microsoft Office Paperwork Review Patient Interactions Supervision of Operations Teamwork Participation Troubleshooting process errors Yardi Client Outreach Legal Research Contract Reviews

ACHIEVEMENTS

• Deputy Registrar for St louis County Election Board

• Prepare victim's impact statements for 27th Ward in the City of St Louis

• Secretary for the Block Captain in the 8800 Block of Park Ln

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