Customer Service Entry Level

MARLINA EZELL

Cincinnati, OH ***** • 513-***-**** • *******.*****@*****.***

Responsible, aspiring IT candidate. Professionally trained in network infrastructure, desktop, network, and data security, hardware, and operating systems. Capable of troubleshooting and developing strategic plans to resolve customer issues. Concise and articulate communicator eager to move forward in a challenging, Customer Service Tech Support Advisor entry level role. Skilled in relationship development, conflict resolution, and organization.

Skills

Technical Troubleshooting

Software Installs

Phone & Online Support

Hardware Configurations

LAN Connectivity

Client/Server Models

DNS and DHCP Systems

Cloud Computing

Sever/Application Virtualization

Problem Diagnosis

Customer Service

Routing Protocols

User Training/Support

Effective Communication

Active Directory Infrastructure

oSetup and configure computer hardware, software, systems, networks, printers, and scanners

oDiagnose, repair, prioritize, and display problem-solving skills to troubleshoot technical issues

oVirus and malware mitigation, cleaning infested computers, and implementation of encryptions

oCloud Platform Support to include Microsoft Intune, Azure, Office 365, and Google Cloud Applications

oInstall and implement wireless networks, and various topologies

Education

My Computer Career, Westerville, OH Graduate June 2023

Information Technology Security Administration

Certifications in progress: CompTIA: A+, and Microsoft Azure (AZ-900) Basic Fundamentals

Work History

Cashier, Rally’s, Springfield, OH May 2023 – Jan 2024

Prioritized client needs when taking orders and assisting with food preparation

Listened to and resolved customer complaints, suggestions, and inquiries

Processes transactions politely and promptly for each customer

Maintained high-quality standards to ensure each order is correct and satisfactory

Assembler, Bosch, Florence, KY March 2022 – April 2023

Loaded and unloaded products using forklift safely and efficiently

Adhered to state and federal regulations

Positioned and aligned components to accurately assemble parts

Utilized hand tool, saws, and cutting equipment to complete job duties

CNC Operator, FedEx, Independence, KY December 2020 – March 2022

Developed production tracking and quality control systems to analyze product, quality control, maintenance to detect production issues

Advocated for operational changes that led to cost savings and higher profit margins

Moved various parts with speed and accuracy

Proposed operational changes to improve quality, reduce costs, and production times

Material Handler, Jabil CVG, Florence, KY January 2014 – September 2020

Arranged items properly based on size, dimensions, and weight

Oversaw the operation of equipment while adhering to safety procedures

Directed the transportation of inventory items to necessary locations

Notified supervisors and coworkers of potential hazards to ensure resolution

Contact this candidate