Customer Service Data Entry
Resume:
Gissella Ardila
Pembroke Pines, FL *****
***********@*****.***
Seeking a position that will utilize my strong organizational skills, educational background, and where I can maximize my customer service experience in a challenging environment to achieve the corporate goals.
Work Experience
Sales Representative
Elevance Health - Pembroke Pines, FL
May 2023 to Present
Promote clinic services and convert sale into enrollments .provided info on health insurances benefits. Licensed Esthetician- Self employed
GiGi beauty and facials - Pembroke Pines, FL
August 2020 to Present
Responsible for the management of the spa . Perform advanced facials with up to 3-4modalities using advanced technology .customized facials. Perform aromatherapy massage with the use of essence oils and my technique. Microdermabrasion, ultrasound facial, oxygen infusion facials .Massage therapy of the scalp, neck shoulders, face. Body Waxing body wrap, professional make up, experienced doing eyebrow design and tinting . Mild - advance preparation peelings with the use of chemical peeling or cruelty free, gluten-free . Mesotherapy, microneedle, collagen induction techniques. Data entry processor - Call Center
MAXIMUS FEDERAL SERVICE - Miami, FL
October 2022 to February 2023
Intake registration from disaster survivors, assist with any question related to their disaster application enter a contact by typing all information.
Health Concierge
Aetna, a CVS Health Company - Miami, FL
February 2022 to October 2022
Assisted with claim processing, answered questions about medical benefits such as : Deductibles, coinsurance, copay . Handled claim issues, contacted third party Dr offices, Hospitals, vendors to resolve a bill issue. Assisted with completion of HRA, and other assessment required by insurance.etc, etc. Teacher Assistant
Palm Cove Elementary - Pembroke Pines, FL
October 2021 to January 2022
Assist teacher with class work, supervise students, cover brakes, complete clerical task as requested by Officer Manager.
Retail Sales Associate
Macy's seasonal help - Pembroke Pines, FL
November 2021 to December 2021
Operated cash register and promoted sales and assisted customer with purchases. Customer Service Advocate
UNITED HEALTH GROUP INSURANCE - Miami, FL
June 2021 to October 2021
Answered calls from Medicare members . Handle complex issues, assist member with all type of appointment,issues, complaints and verify benefit info and update demographic into account system. Customer Service Representative
Metro Plus Health Plan @ HHC NYC health plan - New York, NY January 2006 to June 2020
Medicaid /Commercial insurances / Long term care plan / marketplace plan/ essential plan /Medicare
• Checked for claims and authorization status from members and providers
• Processed credit card premium payments for members using bank orbital system
• Processed and resolved complaints and record given information in the system
• Changed patient PCP, update all member demographic changes. Checked Eligibility status using several systems
• Handled pharmacy inquiries from members, vendors. Handled appeals calls
• Performed retention and provided enrollment status. Medical Assistant
Medical Office of Larry Shemen - Forest Hills, NY
October 2005 to June 2006
Part Time)
• In charge and responsible of all office duties including billing, registered New patients, handled multiple phone lines, verified insurance and referrals managed front desk and trained new hires.
• Posted charges and payments into computer system and entered medical claims
• Scheduled appointments
Spa Sales Associate/Facial specialist
Feet first XPress Spa - Jamaica, NY
July 2005 to January 2006
Part time)
• Utilized Microsoft Excel, and MS word to schedule massage therapist and estheticians.
• Operated cash register in busy times and track over/ short counts. Greeted customers and promoted spa services
• Maintained of merchandise, organized displays and took inventory of it. Back up in busy times to do some facials during peak hours .
Front - End Cashier Supervisor
Western Beef Supermarket - New York, NY
December 1998 to October 2004
Supervised 4 to 6 cashiers and handle cash transactions. Counted and Closed Cashiers at end of shift Education
Fl Licensed in Esthetics/ Facial Specialist
Sheridan Technical College - Hollywood, FL
January 2021 to April 2021
Associate in Health Education and promotion
Lehman College (City University of New York) - Bronx, NY 2009 to 2012
A.A.S in Office technology/Medical
TCI Technical College - New York, NY
September 2000 to May 2002
Skills
• Skills: esthetician skin / facials specialist, make up artist, also Proficient in English and fluent in Spanish, type 50 wpm, know MS Office: Word, excel, outlook, basic accounting, (4 years)
• Experience in medical billing / Coding .Supervisory experience and managed care experience, Leadership skills.
• Bilingual
• Customer Service
• Call Center
• CPT Coding
• Insurance Verification
• Medical Office Experience
• Medical Scheduling
• Medical Terminology
• Spanish
• ICD-9
• Medical Receptionist
• Data Entry
• HIPAA
• Medical Records
• Multi-line Phone Systems
• Quality Assurance
• Managed Care
• Anatomy Knowledge
• Microsoft Powerpoint
• Microsoft Excel
• Microsoft Office
• Microsoft Word
• Physiology Knowledge
• EMR Systems
• ICD-10
• Epic
• Medicare
• Retail sales
• Body Waxing
• Dermabrasion
• Makeup Application
• Microsoft Outlook
• Administrative experience
Languages
• Spanish - Expert
Links
http://instagram.com/gigibeautyandfacials
Certifications and Licenses
FL Driver's License
Fl Esthetician License
Assessments
Medical Billing — Proficient
July 2020
Understanding the procedures and forms used for medical billing. Full results: Proficient
Data entry: Accuracy — Proficient
February 2021
Entering data quickly and accurately
Full results: Proficient
Work style: Reliability — Familiar
June 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Familiar
Medical receptionist skills — Proficient
October 2021
Managing physician schedules and maintaining accurate patient records Full results: Proficient
Work motivation — Expert
August 2021
Level of motivation and discipline applied toward work Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Facial Specialist/ Skin care Specialist license
Contact this candidate