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Business Development Call Center

Location:
Sacramento, CA
Posted:
April 18, 2024

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Resume:

**** ***** **** ******

Sacramento, CA *****

ad435g@r.postjobfree.com

SKILLS & ABILITIES:

B2B Sales and Marketing

Facilitating Meetings, Presentations, and Workshops

Public Speaking

Business Development

Peer Mentoring / Training

Trade Shows / Event Planning

Strategic Budgeting

Merchandising

Formal Presentations to Food Demonstrations

Client and Co-worker Relationship Builder

Human Resource Generalist

Risk Management

Proposal and Presentation Writing

Computer Skills: Microsoft Suite including Teams, Excel, PowerPoint, and Outlook, Adobe, Roosevelt, MACESS, Google Suite, Salesforce, and other CRM system usage and maintenance

EXPERIENCE:

06/2023 – Current

Spiritual Life Center, Sacramento, Ca.

Youth Education Coordinator / Youth of Unity Lead Sponsor / Special Projects

Every week I work with the teen group to expand their mindfulness and heart connectivity. Furthermore, I also work with Youth Director and Youth Minister to coordinate activities and weekend rallies. Special projects include database creation, management, and maintenance, Constant Contact use, and other promotions and events.

09/2022 – 03/2023

SearchPros Assignment, Rancho Cordova, Ca.

Call Center Agent / Specialist, Delta Dental Federal Government Programs

Open-season experience in a busy call center assisting members and providers of Delta Dental Federal Insurance. Responsible for answering incoming calls and professionally responding to, researching, and resolving questions, concerns, and inquiries. Daily activities included insurance plan coverage overview, claims look-up and review, premium look-up and payment processing, find dentists, suggest solutions and next-steps, educate, discuss options, promote and activate online tools, email information, document the call, occasional follow up, and escalate if necessary (it was never necessary), while maintaining high HIPPA compliance. Employee of the Month: March 2023.

01/2020 – 11/2020

Crossmark, Folsom, Ca.

Event Specialist, Sam’s Club

Starting with food demonstrations and sample distribution to members, this position grew, due to COVID, to working throughout my assigned store offering member support and service via cleaning, merchandising, stocking, food preparation (bakery), while maintaining food safety standards

10/2018 – 09/2021

Placerville Center for Creative Living / Mountainside Center for Spiritual Living

Communications, Board Member, Practitioner—Volunteer Leader

501(3)c non-profit. Responsible for leadership, management, communications, congregant and guest relations, social media, facilitating meetings, financials, public speaking, contract review, fund-raising, events, and business planning.

10/2017 - 9/2018

Overton Security Services, Inc., Northern California

Business Development & Marketing Manager

Responsible for supplier diversity initiative presentations, proposal writing and submittal, RFQ / RFI / RFP response, client and prospect meetings, and B2B sales and marketing.

02/2016 -06/ 2016

Heartland Payroll and HRIS, Gold River, Ca.

Sr. Product Advisor

Responsible of prospecting, presenting and selling payroll business technology and human resource information systems.

06/2014 – 01/2016

Resolute Security Group, Sacramento, Ca.

HR, Payroll, Benefits, Business Administration and Office Manager

Responsible for employee and client satisfaction, employee handbook updates, policy and procedures, payroll, health benefits, worker’s compensation, proposal writing, and general office management to optimize productivity, efficiency, staffing, and employee satisfaction.

09/2013 - 06/2014

Piece of (i) Security Solutions, Rocklin, Ca.

Business Development & Marketing Partner (Independent Contractor)

Responsible for marketing, branding, social medial posts, networking, and contracting Enterprise Risk Management Solution for critical infrastructure protection, physical security vulnerability and risk assessments, security technology testing, system engineering, design, & consulting, standards development for people, policies/procedures, and technology, and video management and analytics

03/ 2013 – 09/2013

TSE Communications, EyeView 24 Division, El Dorado Hills, Ca.

Business Development Manager (Independent Contractor)

Responsible for business development for video surveillance as a Service (VSaaS), video management systems and analytics, vulnerability/risk assessments, and physical and cyber-security system design / test / install.

11/2011 - 02/2013

RFI (Security Systems Integrator), San Jose, Ca.

Business Development

Responsible for prospecting, sales, and service of integrated security and fire/life safety solutions.

PROFESSIONAL ASSOCIATION VOLUNTEER LEADERSHIP:

ASIS International, Sacramento / San Francisco Bay Area Chapters

oDiversity Council Co-Chair, International

oExecutive Council Chair, Vice-Chair, and Secretary; Local Chapters

oHospitality and various other committees.

Sacramento Crime Alert, Former Board Member

IFMA.org, Former Board Member and Hospitality

Spiritual Center for Positive Living (now Amani), Sunday School and Meditation teacher, Board Member, and Certified Practitioner

EDUCATION:

Bachelor of Science, Public Relations, Speech Communications

Southern Illinois University, Carbondale, IL.

Certified Protection Professional

Board Certified in Security Management, 2004-2014

Certified Meditation Practitioner

Emerson Theological Institute, Oakhurst, CA



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