System Administrator It Operations

JARRET GONZALES

EXPERIENCE

COLORADO STATE DEPARTMENT

CDHS - SYSTEM ADMINISTRATOR - IT OPERATIONS

AUGUST.2021 - PRESENT

- Administrates access and permission changes to all users within the Salesforce environment.

- Supports modern operating systems and apps within agent desktop hardware and mobile devices.

- Collaborates and escalates with internal and external teams to test and deploy Salesforce changes.

- Manages all actions and requests to document edits in Staging, UAT, and Production environments.

- Tracks all changes, bugs and reported errors within Jira and other project tracking software.

- Responsible for staying within object limits, user capacity, storage and database performance.

- Creates reports to provide insights and extracts data to further develop the environment. APPLE INC

CUSTOMER PRODUCT SPECIALIST

JUNE.2021 - DECEMBER.2021

- Knowledgeable in Apple product development cycles and experience with managing global projects.

- Facilitates functional team discussions consisting of negotiations, compromise and collaborations.

- Tracks all issues and resolutions through internal or external teams and facilitates communications.

- Manages and promotes growth of products and services within new and existing customer accounts.

- Provides great customer experiences in any environment and is invigorated by customer interactions.

- Utilized efficient and professional communication to accurately identify and solve customer needs.

- Proactively obtains new skills and knowledge on emerging technologies to prepare for new releases. COLORADO STATE DEPARTMENT

SUPERVISOR - SUPPORT SPECIALIST - CDLE

JANUARY.2021 - AUGUST.2021

- Provided remote technical support for several hundred agents within the state of Colorado.

- Collaborated and escalated with the necessary internal and external teams to resolve technical errors.

- Participated in troubleshooting, upgrade preparations, and error correction in sensitive environments.

- Provided analysis of all product malfunctions and resolutions and created related documentation.

- Developed demos and knowledge base articles to train agents on new products and features. DELL TECHNOLOGIES

TECHNICAL TEAM LEAD - CONVERGED INFRASTRUCTURE

JANUARY.2014 - JANUARY.2021

- Participated in troubleshooting, upgrade preparations, and error correction in sensitive environments.

- Familiar with implementing and troubleshooting Nexus switches and B-Series or C-Series servers.

- Familiar managing and troubleshooting Linux, VMware vCenter, and ESXi virtual environments.

- Remotely completed initial configurations and admin tasks within Linux and VMware vCenter.

- Fluent in advanced troubleshooting skills and methodologies within a heterogeneous environment.

- Applied advanced platform and technical expertise while utilizing standard operating procedures.

- Analyzed compute, network, storage and virtualization logs to diagnose errors and provide solutions.

- Performed remote troubleshooting to resolve incidents and identify root cause analysis within SLA CERTIFICATION

Certified Converged

Infrastructure Associate

CompTIA A+

Converged Systems and Hybrid

Cloud Platform Associate

Google Analytics

ITIL 4 Foundations

Security Assessment &

Penetration Testing

United States: Export Controls

VMware Certified Associate: Data

Center Virtualization

TECHNOLOGY

Amazon Chats

Amazon Web Services (AWS)

Apple (iOS, macOS)

Avaya Phones

Cisco Phones

Cisco WebEx

Confluence

FileZilla

Five9 Phones

Jira

Linux (Mint, Debian, Ubuntu)

Microsoft (Office, OS, Teams)

RealVNC

Salesforce

ServiceNow

Slack

SolarWinds

VMware ESXi

VMware vCenter

ZenDesk

Zoom

TECH PROFESSIONAL ******.*.********@*****.*** 214-***-****

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