Erica Martinez

Mission Hills, CA ***** • 818-***-**** • ad434b@r.postjobfree.com

Professional Summary

Works well with others, adaptable, reliable and a strong team player. Experience in customer service and other challenging positions.

Concern for animal well-being, with compassion and care. Dedicated to offering exceptional assistance to team members and clients.

Skills

Data Entry

Knowledge of computer software

Reliable and dependable

Customer/Client relations

Animal Handling

Social media management

Work History

Receptionist/Dog Bather, 11/2022 to 04/2024

Paradise Pets Grooming And Daycare – 19237 1/2 Ventura Blvd Tarzana, CA 91356 Greeted incoming visitors and customers professionally and provided knowledgeable information. Confirmed appointments, communicated with clients, and updated client records. Cleaned, disinfected and maintained animal handling areas. Assist groomer with animal handling and bathing.

Respond in a timely manner to emails and yelp reviews. Opener/Closer with key responsibility.

Document Control Specialist/Office Assistant, 01/2022 to 07/2022 Bank Of Southern California – Santa Clarita, CA

Uploaded, scanned, printed documents using management software. Collected and registered all documents into the company s system. Reviewed and updated records for maintenance and quality control. Office Assistant/Receptionist, 03/2021 to 11/2021 Coldwell Banker Exclusive – Granada Hills, CA

Completed clerical tasks such as filing, copying, and distributing mail. Input data into escrow software for monthly escrow records and sales reports. Provided administrative and scheduling support to team members and clients. Recruit agents

Cold calling

Receptionist/Kennel Assistant, 08/2018 to 03/2021

Samś Green Paw – Studio City, CA

Maintained and managed cleanliness of animals cage. Managed food and formulas to meet each animals needs while complying with safety and nutritional guidelines.

Logged all dogs daily activity, recoded services for accurate fee charge. Scheduled and confirmed appointments.

Kennel Attendant, 06/2017 to 07/2018

Four Paws Doggie Daycare – Studio City, CA

Maintained a clean and sanitary kennel environment through daily cleaning tasks, ensuring the comfort and well-being of all animals.

Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.

Enhanced customer satisfaction by providing attentive and compassionate service during pet drop-offs and pickups.

Education

Animal Behavior, 2016

Animal Behavior School - Valencia, CA

Veterinarian Assistant Certified

High School Diploma: 06/2012

North Point High School - Northridge, CA