Toimeishia Harge

469-***-**** • ad433v@r.postjobfree.com • Lewisville, TX 75067

Offering more than 20 years' experience in accounting with a solid foundation in commitment to quality and attention to detail. Experience working both independently and as part of a team to ensure accuracy and production. Include Accounts Payable/ Receivable data entry, month end reconciliation, home loan processor and many other areas of business office administration. Provide outstanding customer service gives 100% into all tasks assigned with the ability to handle multiple tasks while meeting deadlines. Proficient in Microsoft Office Proficient Microsoft Excel and work on Encompass system. Detail-oriented with strong understanding of bookkeeping principles and customer service. Experienced in developing and managing efficient billing and posting processes. Considered focused and organized team player.

Summary

Skills • Organizational Abilities

• Electronic Health Records Management

• Quality Assurance Controls

• Conflict Resolution Abilities

• Accounts Payable and Accounts Receivable

• Information Updates

• Financial Assistance

• Data Entry

• Customer Satisfaction

• Complex Problem-Solving

• Credit History Review

• Credit File Updating

• • Application Review

01/2022 - 09/2023

Correspondence/Medical Billing & Coding,, USPI, United Surgical Partners International, Dall, Dallas, TX

• Prepares patient statements for charges not covered by insurance Provides necessary information to collection agencies for delinquent or past due accounts Posts insurance and patient payments using medical claim billing software

• Contact patients to update insurance information For patients with coverage by more than one insurer, prepares and submits secondary claims upon processing by primary insurer • Follows HIPAA guidelines in handling patient information

• May have to verify patient benefits eligibility and coverage Ability to look up ICD 9 diagnosis and CPT treatment codes from online service or using traditional coding references 10/2020 - 04/2021

Loan Processor/ Home Loan Specialist, PennyMac Loan Services, Plano, TX Experience

Enters information necessary for insurance claims such as patient, insurance ID, diagnosis and treatment codes and modifiers, and provider information

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Insures claim information is complete and accurate Submits insurance claims to clearinghouse or individual insurance companies

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Customer Service/Call Center environment Answer patient questions on patient responsible portions, copays, deductibles, write- off's, etc.

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• Follows up with insurance company on unpaid or rejected claims Resolves issue and re- submits claims Prepares appeal letters to insurance carrier when not in agreement with claim denial

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• Providing assistance in maintaining various credit files and following up on client inquires

• We worked on Encompass systems and used Five Nine dialing program 12/2019 - 07/2020

Customer Service Representative, Comdata Solutions, Carrollton, TX

• Auto Dialer system

• Worked on multiply screens Answered customer telephone calls promptly to avoid on-hold wait times.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Offered advice and assistance to customers, paying attention to special needs or wants. Worked with clients to prepare their application for a loan I was responsible for compiling loan documents, as well as reviewing and arranging them according to a company's finance related policies and procedures

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Working closely with loan officers to obtain credit information, coordinate closings, calculate closing costs, and disperse funds for clients.

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• Contacted customers to to update phone and internet services for corporate companies.

• Cold Calling

• Skip Tracing

• Call Center atmosphere

Exceeded established service goals while leveraging customer service, sales and employee management best practices.

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Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

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• Oversaw warranty counseling process to manage expense controls. 05/2003

Associate Of Applied Science, Nursing Administration Richland College, Dallas, TX

Education And

Training

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