Customer Service Human Resources
Resume:
Latoya Haynes
Chicago, Illinois 60644
ad430s@r.postjobfree.com
April 2024
Human Resources
Chicago, Illinois
Your job posting caught my attention right away as my skills and experience are a close match to your requirements for this position. I would appreciate careful consideration of my credentials as they are outlined below and within the enclosed resume.
I have 15 plus years work experience in large businesses responsible for handling all incoming calls and visitors, in addition to providing extensive organizational and administrative support. I am a self-directed independent worker, who takes the initiative to learn as much as possible about the company I work for in order to project reliance and great customer service.
Among my particular strengths are my detailed oriented and organizational skills. I have developed a number of processes to manage many workloads which have allowed me to meet demands of a fast-paced work environment in a timely manner. I utilize technology to assist me whenever possible and I possess knowledge of numerous applications including MS Office.
My strong analytical and communication skills along with my outgoing and energetic personality ensures first-rate customer service both to clients and colleagues. I genuinely enjoy working with a wide variety of people and take pride in helping others.
I am confident that I will be an asset to your company and I am thankful for you taking the time to consider me as a candidate and allowing me to interview.
Sincerely,
Latoya Haynes
Latoya Haynes
646 North Long Avenue
Chicago, Illinois 60644
ad430s@r.postjobfree.com
Professional Summary
Personal and energetic individual committed to deliver excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.
Skills
Customer Service Data Entry
Team Work and Collaboration Administrative Support
Multiline Telephone System Organizational Skills
Microsoft Proficient Time Management
Experience
Book Analyst, 5/2023 – 8/2023
Chicago Housing Authority – Chicago, Illinois
Analyzed and inspected historical meetings in books for incorrections and specific dating.
Entered corrected information into database and updated systems.
Ballot Inspector, 1/2023 – 4/2023
Board of Elections – Chicago, Illinois
Separated ballots by district and ward and checked for proper voters’ information and signature.
Scanned ballots and input correct information into data base so ballots could be processed.
Certified Examiner, 07/2022 – 11/2022
National Restaurant Association – Chicago, Illinois
Correspond with mail clerks and log all test materials into database.
Review all details of answer sheets and properly re-type all mistakes.
Enter any violations or missing materials in data base to be reviewed and investigated.
Lead Receptionist, 10/2019 -01/2021
Lakefront Nursing Center – Chicago, Illinois
Corresponded with clients through email, telephone or postal mail.
Answered inquiries, addressed, resolved and informed issues to management to ensure client satisfaction and problems solved.
Provided clerical support to company employees, including faxing and file management.
Updated documents for Covid evaluation for clarity and improved record keeping with the use of certain apps and software including Microsoft.
Administrative Assistant, 04/2016 – 09/2019
Continental Nursing and Rehabilitation Center – Chicago, Illinois
Skillfully interacted with external vendors to obtain the best quality in pricing and product.
Screened applicant resumes and coordinated both in-person and phone interviews.
Obtained signatures for financial documents and internal and external invoices.
Effectively managed payroll and timekeeping including completion of the proper paper work for new hires and termination.
Education
Administration Certification; Associates in Business Administration, 06/2010
YMCA Alliance School of Business – Chicago, Illinois
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