Shelton Glover

Columbia, SC *****

ad4301@r.postjobfree.com

803-***-****

To secure a remote customer service position, incorporating my professional knowledge and experience in customer service.

Work Experience

Caretaker Superintendent

Service Solutions S.S.C - Columbia, SC

January 2018 to Present

• Provided visible service, as a direct point of contact for customer needs.

• Built relationships with middle school staff, caring to their needs and experiences overall.

• Cleaned and sanitized multiple surface types, limiting pollutions and germs. Customer Service Representative/Stocking Associate Walmart - Columbia, SC

April 2017 to January 2018

• Provided solutions of purchasing decisions to customers, while providing exceptional customer service.

• Engaged with other associates, ensuring product replenishment and organization of the department store.

• Demonstrated leadership, creating a friendly environment for customers, and encouraging coworkers.

• Maintained safety of facility, according to company policies. Customer Care Specialist

Department of Mental Health - Columbia, SC

March 2016 to April 2017

• Worked with sense of urgency and commitment to excellence.

• Confidently found solutions to customer issues.

• Followed state guidelines to ensure accuracy and cleanliness of department property.

• Efficiently worked to ensure that all deadlines were met and exceeded in expectations. Customer Service Representative

Teleperformance - Columbia, SC

November 2014 to March 2016

• Displayed patience and empathy with a positive attitude, while resolving customer's needs.

• Actively multitasked, operating dual monitors, and effectively collaborated with coworkers.

• Resolved troubleshooting, equipment, and system issues within customer's first call.

• Thrived as a team player in face paced environment, ensuring accuracy of price plans. Education

Bachelor of Arts in Disciplinary Studies in Disciplinary Studies Benedict College Columbia - Columbia, SC

2017

Skills

• Active listener, courteous and friendly, independent, discipline, accountable, creative, highly motivated, professional, interpersonal, written skills, superior verbal and communication skills, passion for fashion, cosmetics, live chat platforms, Zoom, Windows Operating systems, Microsoft Office, Excel, Publisher, Power Point, Internet Explorer, copiers, fax machines, and financial organizing.

Certifications and Licenses

CPR Certification

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