Qualifications Profile
Analytical, goal-driven, and performance-focused professional with hands-on experience in information technology, Product Management, business and data analysis, and software development life cycle (SDLC)
[Summary] Data-driven strategist with 9+ years' experience leading impactful IT projects. Expert in Agile/Scrum, juggling priorities, and delivering excellence under pressure. Proven track record of optimizing operations, building high-performing teams, and exceeding business goals.
Core Competencies
Business Intelligence
Product Management
Technical Requirements Analysis
Engineering and Product Management
Risk Management
Strategic Planning
Telecommunication
Project Management
Professional Experiences
Link Mobility/Message Broadcast, Newport Beach, CA
Technical Business Analyst/ Product Ownership March 2021- Oct/31/23
Spearheaded strategic product initiatives by collaborating with key business stakeholders to define high-impact requirements. Translated these needs into comprehensive functional and technical specifications, guiding development teams in delivering solutions that met both user needs and organizational objectives.
Proficiently utilized industry-standard tools and technologies, including EONS, Live Chat Bots, UI/Ux Design, SQL Server, APIs, Postman, and Jira, to optimize cloud-based systems and data management processes.
Executed rigorous testing methodologies by crafting system and user acceptance test plans, scenarios, and scripts. Managed comprehensive testing and verification campaigns, ensuring solutions met functional, operational, and performance criteria.
Architected business expansion strategies, resulting in successful new business acquisitions and significant growth within existing accounts. Notably, spearheaded market entry for major players like Ameren, Detroit Energy, and American Electric Power.
Collaborated cross-functionally with finance and marketing departments to facilitate budgeting and creation of Statements of Work (SOW) for client projects, ensuring efficient implementation of new features.
Provided comprehensive technical support and collaborated closely with Development and QA teams to facilitate the creation and implementation of new features, while also executing campaigns and crafting tailored legacy implementations for clients based on their unique requirements.
ASICS America Corporation
Web Development Analyst May 2018– March 2021
Performed Business to business (B2B) requirements and fit gap analysis with stakeholders from operations, sales, REPs, and CS.
Aligned and worked with offshore teams in Japan, Amsterdam, India, and the USA to deploy a new product almost every 6-8 months and complete successful data integration across all platforms.
Function Agile Scrum Design, develop, testing, and implementing E-commerce web application using Java, Hybris Ecommerce framework, HMC, Order Management, Hybris product content module PCM, Hybris Service Layer, Multichannel Cockpit, Hybris Accelerator, Extension, CronJob and ImpEx, Hybris Management Console, Data Modelling.
Worked as a Product Owner for a team of 32 engineers and designers, leading the development of a new data integration platforms.
Imported, exported, and manipulated large data sets in multi-million-row databases.
Served as a Salesforce Product Owner at Asics North America, spearheading the development of a new product that enhanced online sales efficiency by 32% through successful integration and implementation of Salesforce solutions.
Managed SAP (ERP) DTC Production transactions for invoices, orders, shipments, inventory, and Master Data product.
Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules in Salesforce.
leveraged Power BI to create comprehensive reports and conduct sophisticated data modeling, equipping business teams with actionable insights to drive strategic decision-making.
Proficient in utilizing Oracle modules focused on supply chain and manufacturing, along with ERP analytics, to efficiently manage and execute operations.
Assist in the development, implementation, and ongoing management of a Customer Relationship Management Product (CRM) called Salesforce to maximize the effectiveness of the operations and sales team.
Expertise working with SAP BI, EDI, JIRA, Service Now (ITSM), SSIS, SSRS, AWS, PIM, HPQC, Master Data, CRM (Salesforce), Oracle, Business to Commerce (B2C & B2B).
AAANS Property Management, Laguna Beach, CA, USA
Technical Business Analyst Jan 2017–Dec 2017
Guaranteed business and technology alignment through active collaboration with stakeholders group across the organizations and suggested proposal to meet specification and needs.
Efficiently handled maintenance services and repairs to ensure the integrity of the building systems.
Carried out metrics and analyses calculations and integration of multiple points of interest and large amounts of data into concise targeted information summaries and reports for the Development Team and the management.
Worked with VPs' and Leadership to aligned strategic plan with projects and business initiatives.
Proficient in Quality Assurance testing for Dynamics 365 and Power Platform, ensuring seamless functionality and optimal performance. Proven experience in maintaining rigorous testing standards to enhance the reliability of Microsoft's business applications.
Provides ongoing trainings about best practices in salesforce to current and new staff.
Developed reports, dashboards, and processes to continuously monitor data quality and integrity.
Proficiently utilized SAP and business intelligence and reporting tool (BIRT) in performing thorough assessment for business optimization projects.
Career Highlights:
Played a vital role in attaining $1.5M through strategic development and oversight of processes to execute projects based on schedule and budget constraints
Significantly recovered profits by approximately 30% through execution of stored procedures, development of SQL queries, and testing of database
Ministry of Finance, Kabul, Afghanistan
IT Business Analyst Jul 2015–Jul 2016
Executed software development life cycle (SDLC) in managing supply chain process enhancement and system implementation projects, as well as in generating detailed business requirements and functional specifications
Served as technical lead in delivering servers, hubs, local area networks (LANs), wide area networks (WANs), switches, and routers
Built working partnerships with suppliers to ensure product quality and improved score card performance.
Designed and oversaw assigned inventory management systems.
Skilled in leveraging Oracle for finance operations, ensuring seamless and efficient financial management processes
Oversaw and conceptualized the implementation of $50M new networking systems, while validating new deployments and assisting with the evolution of various tools to improve data quality.
Functioned as an active member of the Executive Management Team with the IT department, as well as key liaison between management and engineers.
Build CRM forms, screens, and views as well as workflows and reports for the user interface
Education
Jamia Millia Islamia University, New Delhi, DL, India Graduated 2014
Bachelor of Science, Computer Engineering Top 20% of Class Vice President, University Student Union
Activities
Event Organizer, Mega Cultural Festival
Moderator Speaker, Family Planning International Conference – Bill and Melinda Gates Foundation
Representative, UN Information and Communications Technologies (ICT) IT conference
Award/ Certificates
Certificate of Leadership – Family Planning, Humanitarian Contexts
PMP
Generative AI And Large Language Model Learning
Languages
English, Farsi, Hindi, Dari and Urdu
Technical Acumen
Framework
Selenium Jira SAP SAP BI AWS Hybris SAP(FMS)
Software Development Methodology
Agile Scrum Tableau ITSM API Postman
Programming/Scripting
C# JavaScript TypeScript HTML5 CSS3 PHP PowerShell
Communication Protocols
HTTP FTP SSH
Development Tools
Visual Studio SAS Eclipse Power BI
Version Control Systems
Team Foundation Server Git
CSS Library
Bootstrap Material Design
Database/Tools
Oracle SQL Server MySQL Microsoft Office Applications LINQ
Entity Framework SSRS
Platforms
Mac OSX Windows 10 Ubuntu