SVITLANA RASHKOVSKA

Chicago, IL ***** 224-***-**** ad42ut@r.postjobfree.com

Hardworking Aeronautical Engineer with over 5 years of Customer Support experience, recognized for meticulous attention to detail and effective communication skills, adept at bridging the gap between technical complexities and client needs. Proficient in various technical and scientific domains, including advanced mathematics, physics, flight mechanics, thermodynamics, aerodynamics, computer science, programming languages, and database management.

Excellent Support: Customer, Technical and Engineering Strong Communication Skills: Verbal, Written

Design and Drawings: CAD/CAM, SolidWorks

Operating Systems: Windows, macOS, Linux

Networking: TCP/IP, DNS, DHCP, VPN

Database Management: SQL, Oracle, MySQL, NoSQL

ERPs: DELMIAWorks IQMS, Oracle, Quickbooks

Documentation: SOPs, User Manuals

Scripting and Automation: Python, C++, PowerShell, MATLAB Web Development: HTML, CSS, JavaScript

Systems Engineering and Control Systems

Analytical Thinking and Problem-Solving

Medical Leave for Surgery and Recovery, 07/2023 - 01/2024 Took necessary medical leave from BrainSurf Inc to undergo extensive maxillofacial reconstruction surgery, followed by long period of recovery.

Application Desktop Support Engineer [ERP], 08/2022 - 07/2023 BrainSurf Informatics Inc. – Chicago, IL

Provided comprehensive technical support for users, resolving over 70% more support tickets than team average. Collaborated on ETL (Extract, Transform, Load) tasks, maintaining data integrity and pipeline stability. Updated and created manufacturing bills of materials (BOM) intricately to enhance system functionality. Wrote and optimized SQL statements within Manufacturing ERP IQMS to enhance system performance. Established and maintained key client relationships, serving as their primary technical contact. Restaurant Theater Manager, 01/2018 - 10/2022

American Multi-Cinema Inc. - AMC Theatres Block 37 – Chicago, IL Managed daily operations at high-volume dine-in theater with over $6M in annual revenue, improving overall guest satisfaction from 86% to 93%.

Cross-trained in both BOH and FOH roles, excelling in HR, scheduling, administration, and inventory management. Analyzed business performance and implemented strategic adjustments to enhance operational efficiency and increase revenue by 3%.

Fostered strong partnerships with local businesses, supply chains, and corporate entities to drive theater initiatives and community engagement.

Entry-level Software Developer, 10/2015 - 05/2016

Evolve Dynamics – Kyiv, Ukraine

Designed and developed features and functions for ground control airborne systems for existing and upcoming new products. Participated in software field testing to verify performance of developed projects. Updated old code bases to modern development standards, improving functionality. Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use. Bachelor of Science: Aeronautical Engineering, 05/2016 National Aviation University - Kyiv, Ukraine

3.57 GPA

Associate of Applied Science: Elementary education with specializations in Computer Science, English, and Mathematics, 06/2013 Zaporizhzhia Pedagogical College - Zaporizhzhia, Ukraine Achieved rapid career progression at AMC Theatres, starting as an Employee of the Month and advancing to Trainer, Supervisor, and ultimately Manager within a 5-year period, showcasing exceptional leadership and performance. Demonstrated adaptability and excellence at BrainSurf by successfully cross-training on the manufacturing application support team within 6 months of joining, resulting in a 15% salary increase. PROFESSIONAL SUMMARY

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