TERRENCE MICHAEL GARDINER

http://terrencemichaelgardiner.com

Phone: 612-***-****

Email: ad42ry@r.postjobfree.com

WHO AM I?

I have a proven ability to build great relationships and convey, debate design rationale.

I am the person who can’t wait to collaborate with the product team.

I have empathy with customers.

I strive to understand my product users and I fight to empower them.

I have a profound love for software engineers. Engineers realize user needs — and I uncover these user needs — and together we create software that delights users.

I bow to a highly iterative design process.

I move fast, I listen, and I adapt.

I rapidly incorporate feedback, and I relentlessly collaborate.

I am adept at giving and receiving critiques.

I am a master of my tools: Indigo Studio, Axure, Omnigraffle, hand-coding, Fireworks/Sketch/Illustrator, or Keynote/PowerPoint — and good old-fashioned pencil and paper.

I move with ease across software and fidelity, depending on the task at hand.

EDUCATION:

Master of Software Systems (Not Completed), University of St. Thomas, Saint Paul, MN

BA, Linguistics (Sociolinguistics and Computational Linguistics), University of Minnesota, Minneapolis, MN, 1993

CLIENTS:

Boston Scientific (2023- 2024)

Health Partners (2020 – 2021)

Cambridge Design Partnership (2021)

Becton Dickinson (2021)

Medtronic (2005-2020)

Abbott Laboratories (2017-2020)

Bigfoot Biomedical (2019)

3M (2017)

HealthPartners (2017)

Smiths Medical (2015-2016)

Tsheets & Cellnovo (2016)

Insignia Systems (2016)

Purina (2016)

Land O'Lakes (2015)

Bluestem Brands (2014-2015)

United Healthcare (2013)

Anthem (2012)

Brady Corporation (2011-2012)

US Bank (2005)

Data Solutions Inc. (2004-2005)

University of Minnesota (2003-2004)

PDI (2001-2003)

Jasc Software (2000-2001)

Best Buy (1999-2000)

Northwest Airlines (1999)

Ford Motor Company (1999)

McKesson & HBOC (1998)

Serving Software (1997)

WORK:

Terrence Michael Gardiner LLC, 2011 - present

Freelance Principal UX, Product Design, Accessibility, Service Design, &

Human Factors Consultant

I’ve worked with a diverse group of clients leading User Experience, Product Design, and Human Factors Engineering for web applications, mobile applications, and medical devices. My most recent projects represent my best work, the most efficient and effective designs for customers. I have thrived in different Agile software development environments. I have extensive experience designing for the regulatory rigor of FDA medical device validation (AAMI Human Factors certification) and designing/auditing for compliance with WCAG 2.0/2.1 compliance (WebAIM Accessibility Certification).

Medtronic 2005 - 2011

Engineering Manager & Principal Human Factors Scientist, Cardiac Rhythm Disease Management

I managed a team of Human Factors scientists including Cognitive Psychology PhDs, recent graduate interns, software developers, and external contractors. I contributed as Core Team Member for cardiac device hardware and software applications. I led the product User Experience (UX) and Human Factors Engineering (HFE) design processes to obtain FDA approval for cardiac devices.

theTEAMCompany.com 1998 - 2005

Freelance User Experience Consultant

My UX work included web-based interactive training applications, Business-to-Business (B2B) web applications, shrink-wrapped graphic design software, web applications, Internet and Intranet websites. Consulting included contributing as an individual contributor within large user experience teams, and acting as the only UX role within small startup companies.

Serving Software, HBOC, McKesson 1997 - 1998

Medical Software Trainer and Computer-Based Training Designer

Designed and delivered train-the-trainer medical device scheduling software education to lead hospital nurses (until they demanded Computer-Based-Training (CBT)). Designed and developed CBT and web-based training (WBT) software training modules in Macromedia Authorware (acquired by Adobe).

Peace Corps Volunteer: Turkmenistan 1995 - 1997

English as a Second Language Instructor

Member of the second group of Peace Corps volunteers to live in the then recently independent former Soviet Republic of Turkmenistan. English as a Second Language (ESL) instructor at the Turkmen State University located in Ashgabat.

Japan Exchange and Teaching (JET) Program 1993 - 1995

English Instructor and International Relations Coordinator

English Instructor at 7 High Schools in the Yawatahama region of Ehime Prefecture, Japan. Provided international relations coordination for businesses in the Yawatahama region.

CONFERENCES & CONTINUING EDUCATION:

XD Immersive, San Francisco, USA 2018

WebAIM Web Accessibility Training Certification, Utah State University, August 2018

UX Week, San Francisco, USA 2017

AAMI Human Factors Certification Course, Washington D.C., USA 2016

Virtual Reality Hackathon, San Francisco, USA 2016

FITC, Amsterdam, Netherlands 2016

GEL, New York City, USA 2015

WebExpo, Prague, Czech Republic 2015

Smashing Conference, Oxford, England 2015

UX Salon, Tel Aviv, Israel 2014

UXSG, Singapore 2014

PUSH Conference, Munich, Germany 2013

FITC Amsterdam, Netherlands 2013

Euro IA, Rome, Italy 2012

UserConf, San Francisco, USA 2012

European Society of Cardiology Congress, Stockholm, Sweden 2010

CardioStim, Berlin, Germany 2009

European Society of Cardiology, Nice, France 2009

Heart Rhythm Society Conference, San Francisco, USA 2008

American College of Cardiology Conference, Chicago, USA 2008

American Heart Association Conference, New Orleans, USA 2008

Heart Rhythm Society Conference, Denver, USA 2007

American College of Cardiology Conference, New Orleans, USA 2007

American Heart Association Conference, Orlando, USA 2007

Heart Rhythm Society Conference, Boston, USA 2006

American College of Cardiology Conference, Chicago, USA 2006

American Heart Association Conference, Chicago, USA 2006

Usability Professional Association (UXPA), Denver, USA 2006

Agile Alliance, Minneapolis, USA 2006

Usability Professional Association (UXPA) Minneapolis, USA 2004

Conference on Human Factors in Computing Systems (CHI), Minneapolis, USA 2002

Usability Professional Association (UXPA), Asheville, USA 2000

Linkedin

https://www.linkedin.com/in/terrence-gardiner-174b64

Twitter

https://twitter.com/tmgardiner

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