Kathleen Joy C. Seruelas

Calgary, AB T*N *P*

cp: 368-***-**** home: 403-***-****

ad42ru@r.postjobfree.com

O B J E C T I V E S

To showcase my potential and expertise in hospitality and food industry where my competence and flexibility can be well manifested towards launching a successful career with an organization that offer opportunities.

Professional Profile

Effective Communication Skills

Computer Literate

Data Analytics

Experienced in Customer Service

Retail and Sales (Food & Beauty)

Food Service

Technical Skills: Microsoft Office (MS Word, Powerpoint, Excel, Outlook) GSuite (GDrive,GSheets,GDocs) P.O.S System(cashier), Database (FSG Dynamiq, DCIT) Therefore, LexisNexis, Athena, Basic Troubleshooting (Data Card Printer (CD800/ Polaroid) Data Card Reader (Neuron) Ikiosk and Calypso etc.

Work Experience

NEW ORLEANS RESTAURANT ( Bar & Restaurant)

ST. MALO GLOBAL RESTAURANT GROUP

Resorts World Manila, Philippines

-Service Ambassador – Food Server

September 01, 2012 – September 05, 2014

-Greets guests and present menus, make recommendation and answer queries about food & beverages

-Takes customer’s orders and serves customers orders at the table in a timely and accurate manner.

-Assistance on other guest requests.

-Bussing empty plates after guest departures.

-Handling of bill issuance to the guest.

-Cleaning and sanitizing surfaces before / after store hours as per food industry guidelines.

KUMINTANG RESTAURANT (Filipino Restaurant)

CLUB BALAI ISABEL INC. (HOTEL & RESORT)

BATANGAS, PHILIPPINES

-Food server

December 15, 2014 – September 30, 2015

-Greets guests and present menus, make recommendation and answer queries about food & beverages

-Serving orders and bussing empty plates after guest departure and cleaning the tables

-Take orders and relay to kitchen staffs

-Assist guests with special needs

-Provides customer service

-Handling of bill issuance to the guests

STREET CUISINE ( ALL DAY BREAKFAST & FINGER FOODS) – (during Pandemic)

FB PAGE: StReet Cuisine (Philippines)

-Owner – Part Time Restaurant Manager

August 05, 2021 – May 30, 2022

-In charge of marketing and promotions thru social media (Facebook)

-Personally buys store supplies and ingredients

-Monitoring the income and outcome of the store

-Managing my team members schedule and job distribution

TIPAS HOPIA (BREAD & PASTRY PRODUCTS)

BATANGAS, PHILIPPINES

FB PAGE: Tipas Hopia – Sto, Tomas –Laurel, Batangas, Philippines

Store Distributor Wholesaler Part Time (Online Business)

2021 – February 2024

-Responsible on marketing and promotions of products thru posting on Facebook from time to time

-In charge of looking for active resellers to increase sales

-Collecting pre-orders and delivers on the desired time and manner (scheduled delivery date- twice a month)

-Personally picks up the freshly baked products for quality checking at the Main Branch during my rest days from work

-Personally handles order and contact list of customers and payments thru cash, bank transfer, online transfer (Gcash)

-Updates customers regarding their orders, making sure it’s complete, and whenever delivery is ongoing to make sure they will receive it on time

-Personally deliver orders to retailers twice a month

NEWPORT WORLD RESORTS (formerly known as RESORTS WORLD MANILA) – Casino & Hotel

Travellers International Hotel Group Inc.

PASAY CITY, METRO MANILA, PHILIPPINES

2015 -2024

Customer Service Representative – Front Desk

-Officer, Membership Services Operations (Supervisor)

September 1, 2023 – February 26, 2024

-Senior Associate, Membership Services Operations

September 01, 2018 – August 31, 2023

-Admin Associate, Membership Services Operations

October 05, 2015 – August 31, 2018

Education

-OFFICE INFORMATION SYSTEM

AMA Computer Learning Center –Guadalupe

2nd flr. Guadalupe Mall Complex, EDSA Makati City, Metro Manila Phils.

2010-2012

-BACHELOR OF SCIENCE IN COMPUTER SCIENCE

La Consolacion College – Manila

8 Mendiola St. Manila City, Metro Manila, Phils.

2006-2008

-BACHELOR OF SCIENCE IN COMPUTER SCIENCE

La Consolacion College – Pasig

641 Mercedez Ave. Pasig City, Metro Manila Phils

2004-2006

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