Food Server / Customer Service for Membership Services
Resume:
Kathleen Joy C. Seruelas
cp: 368-***-**** home: 403-***-****
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O B J E C T I V E S
To showcase my potential and expertise in hospitality and food industry where my competence and flexibility can be well manifested towards launching a successful career with an organization that offer opportunities.
Professional Profile
Effective Communication Skills
Computer Literate
Data Analytics
Experienced in Customer Service
Retail and Sales (Food & Beauty)
Food Service
Technical Skills: Microsoft Office (MS Word, Powerpoint, Excel, Outlook) GSuite (GDrive,GSheets,GDocs) P.O.S System(cashier), Database (FSG Dynamiq, DCIT) Therefore, LexisNexis, Athena, Basic Troubleshooting (Data Card Printer (CD800/ Polaroid) Data Card Reader (Neuron) Ikiosk and Calypso etc.
Work Experience
NEW ORLEANS RESTAURANT ( Bar & Restaurant)
ST. MALO GLOBAL RESTAURANT GROUP
Resorts World Manila, Philippines
-Service Ambassador – Food Server
September 01, 2012 – September 05, 2014
-Greets guests and present menus, make recommendation and answer queries about food & beverages
-Takes customer’s orders and serves customers orders at the table in a timely and accurate manner.
-Assistance on other guest requests.
-Bussing empty plates after guest departures.
-Handling of bill issuance to the guest.
-Cleaning and sanitizing surfaces before / after store hours as per food industry guidelines.
KUMINTANG RESTAURANT (Filipino Restaurant)
CLUB BALAI ISABEL INC. (HOTEL & RESORT)
BATANGAS, PHILIPPINES
-Food server
December 15, 2014 – September 30, 2015
-Greets guests and present menus, make recommendation and answer queries about food & beverages
-Serving orders and bussing empty plates after guest departure and cleaning the tables
-Take orders and relay to kitchen staffs
-Assist guests with special needs
-Provides customer service
-Handling of bill issuance to the guests
STREET CUISINE ( ALL DAY BREAKFAST & FINGER FOODS) – (during Pandemic)
FB PAGE: StReet Cuisine (Philippines)
-Owner – Part Time Restaurant Manager
August 05, 2021 – May 30, 2022
-In charge of marketing and promotions thru social media (Facebook)
-Personally buys store supplies and ingredients
-Monitoring the income and outcome of the store
-Managing my team members schedule and job distribution
TIPAS HOPIA (BREAD & PASTRY PRODUCTS)
BATANGAS, PHILIPPINES
FB PAGE: Tipas Hopia – Sto, Tomas –Laurel, Batangas, Philippines
Store Distributor Wholesaler Part Time (Online Business)
2021 – February 2024
-Responsible on marketing and promotions of products thru posting on Facebook from time to time
-In charge of looking for active resellers to increase sales
-Collecting pre-orders and delivers on the desired time and manner (scheduled delivery date- twice a month)
-Personally picks up the freshly baked products for quality checking at the Main Branch during my rest days from work
-Personally handles order and contact list of customers and payments thru cash, bank transfer, online transfer (Gcash)
-Updates customers regarding their orders, making sure it’s complete, and whenever delivery is ongoing to make sure they will receive it on time
-Personally deliver orders to retailers twice a month
NEWPORT WORLD RESORTS (formerly known as RESORTS WORLD MANILA) – Casino & Hotel
Travellers International Hotel Group Inc.
PASAY CITY, METRO MANILA, PHILIPPINES
2015 -2024
Customer Service Representative – Front Desk
-Officer, Membership Services Operations (Supervisor)
September 1, 2023 – February 26, 2024
-Senior Associate, Membership Services Operations
September 01, 2018 – August 31, 2023
-Admin Associate, Membership Services Operations
October 05, 2015 – August 31, 2018
Education
-OFFICE INFORMATION SYSTEM
AMA Computer Learning Center –Guadalupe
2nd flr. Guadalupe Mall Complex, EDSA Makati City, Metro Manila Phils.
2010-2012
-BACHELOR OF SCIENCE IN COMPUTER SCIENCE
La Consolacion College – Manila
8 Mendiola St. Manila City, Metro Manila, Phils.
2006-2008
-BACHELOR OF SCIENCE IN COMPUTER SCIENCE
La Consolacion College – Pasig
641 Mercedez Ave. Pasig City, Metro Manila Phils
2004-2006
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