Scrum Master Project Management

KOREY LAMPHERE

Target: Scrum Master

Smithfield, RI 02917 401-***-**** *****************@*****.***

Professional Summary

Reliable business professional with experience in project management, process improvement and squad facilitation. Proven track record of successfully building client relations and using analytical thinking to solve complex issues. Adept at analyzing data to identify trends and developing strategies to improve efficiency.

Skills

Interpersonal relationships Problem Resolution/ Impediment block removal Onboarding and Training

Coaching Driving work to done Critical thinking Navigating conversations with stakeholders Servant leadership

Scrum Master Experience

Actively shadowing scrum masters/Senior facilitators

Attending Scrum Events such as Deployment Sprint Review, Daily Scrum, Sprint Refinement, Sprint Planning

Attended Learning Day Sessions

oSquad Launch

oTech fundamentals

oKanban Lean Coffee

oScrum Master’s Guild.

Familiar with Jira and Confluence

Studied and practiced Agile Principles and Methodologies

Facilitated daily scrum

Assisted in squad metrics

Work History

08/2021 to Senior Representative

Current Fidelity Investments – Smithfield, RI

Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.

Researched relevant resources to assist members, identified member representation needs and troubleshot next steps to provide optimal support for member.

Communicated with clients and customers to gather, provide and share updated information on products and services.

04/2009 to 05/2020 Project Manager

A. Belmonte & Son – Smithfield, RI

Planned, designed, and scheduled phases for large projects.

Monitored project performance to identify areas of improvement and make adjustments.

Coordinated with cross-functional teams to resolve project issues and mitigate risks.

Achieved project deadlines by coordinating with contractors to manage performance.

Identified plans and resources required to meet project goals and objectives.

Analyzed project performance data to identify areas of improvement.

Education

North Providence high school – June of 2009

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