Rosie Davis

Atlanta, GA *****

ad42r8@r.postjobfree.com

+1-601-***-****

Willing to relocate to: Kissimmee, FL - North Carolina - Hilton Head Island, SC Authorized to work in the US for any employer

Work Experience

Concierge/Security

Allied Universal - Atlanta, GA

November 2021 to Present

I make sure the bldg is secure, by checking doors of the offices in the bldg and answering questions and/ or concerns be it by phone or in person. Monitor the front lobby and cctv cameras, and make a report of all activities during my shift.

Security Officer

PSI Security Service - Marietta, GA

July 2020 to October 2021

Check bags,check temperature of each employee. Made periodically tour checks of exit doors in the warehouse. Did periodical check of surveillance cameras, checked in each guest for tours,orientation and different contractors. Made periodically patrols of the parking lots. Mail Processing Clerk

UPS - Morrow, GA

August 2018 to April 2019

• Make sure scales were accurate with the weight of each piece of mail

• Scan each piece of mail and placed in on a converter belt

• Had to scan at least 450 pieces of mail per hour

• One of the top processors in November

Cashier

Walmart - Jackson, MS

November 2014 to July 2015

Responsibilities maintain cash tilt,,light cleaning,assisted customers with questions and concerns Pharmacy Technician

Walgreens - Jackson, MS

April 2008 to January 2010

Responsibilities

Handled inbound and outbound calls with insurance companies, doctors, clinics and customers. Typed prescriptions into the computer. Prepared medications to be sold to customers. Assisted with maintaining inventory. Maintain cash tilt and light cleaning

Accomplishments

Received special pennants for outstanding customer service and also a raise Skills Used

Customer service and ability to multitask. Internet and computer proficient Sales Associate

Fred Discount Store - Jackson, MS

June 2001 to October 2002

Responsibilities

Assisted with price tagging of ladies apparel, assisted with customers with questions or complaints, assisted with putting merchandise from different departments onto the sales floor, maintain cash tilt when needed and light cleaning

Accomplishments

I worked well with my co-workers, very cooperative with my employer and supervisors. I was also a team- player, whatever it took to get the job done.

Skills Used

Customer service, ability to work a cash tilt, pricing machine Shift Manager

Burger King - Jackson, MS

July 1998 to May 2001

Responsibilities

Responsible for a 3-4 member crew shift, responsible for setting up the restaurant every morning for the operations of the day, assisted customers with food orders and any other issues, handled outbound calls to distribution companies to make orders for supplies and food items. Managed inventory of the working safe and responsible for counting the safe and cash tilts. Responsible for bank deposits for the working shift. Assisted co-workers to expedite effectively and timely, light cleaning. Accomplishments

Customers would make good comments about how the restaurant was clean and their orders were correct and tasty. Co-workers worked well with my leadership and we all got along. Skills Used

Computer proficient, customer service, communicated well with co-workers as well as the customers Customer Call Center Representative

SkyTel - Jackson, MS

September 1997 to April 1998

Responsibilities

Assisted customers with complaints or issues with equipment, typed customer message while they are on the phone outbound to the designated person or company to receive the message Accomplishments

Typing skills improved as well as communicating professionally and effectively. Articulated words proficiently.

Customer service and computer proficient. Type 35 wpm Education

Diploma in Pharmacy Technichan

Virginia College - Jackson, MS

2007 to 2008

Skills

• Typing (2 years)

• Copy Machine (1 year)

• Fax (1 year)

• Customer Service Skills (10+ years)

• Windows 7 (1 year)

• Mail Clerk

• Sorting

• Call Center

• Customer Service

• Pharmacy Technician Experience

• Security

• Surveillance Customer Focus & Orientation

• Expert July 2019 Responding to customer situations with sensitivity. Full results: Expert Sales Skills: Influence & Negotiation

• Highly Proficient July 2019 Using influence and negotiation techniques to engage with and persuade customers. Full results: Highly Proficient Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

• CCTV

• Communication skills

• Computer skills

Assessments

Call center customer service — Proficient

August 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Customer service — Proficient

January 2023

Identifying and resolving common customer issues

Full results: Proficient

Customer focus & orientation — Proficient

January 2023

Responding to customer situations with sensitivity Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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