Customer Service Call Center

ALI'ZANDRIA 769-***-****

****************@*****.***

mus HUSBAND 3749'S Siwell Ra

Bryam, MS 39212

PROFESSIONAL SUMMARY

Enthusiastic call center agent, seeking to leverage proven customer service skills for Insight

Global. Provided excellent customer satisfaction both in person and on the phone, as call

center agent, Healthcare field,restaurans and temp call center representative. Have

received 5 accolades trom customers and managers alike.

SKILLS

+ Active listener, + Outgoing Personality.

+ Probiem-solving. + Adaptability

+ Computer skills + Multitasking,

+ Product knowledge. + Organizational skills.

EXPERIENCE

Customer Service Representative, Insight Global, Ju! 2021 - Dec 2021, Remote, Remote

+ Scheduled appointments for clients

+ Provided vaccination locations

* Text nearest vaccination sites to clients,

Customer Service Representative, Humana, Mar 2018 - Mar 2021, Madison, Ms

+ Answer incoming calls from customers

+ Assist customers with requests for information, complaints, making appointments, and

resolving Issues

+ Collect copays and deductible payments

+ Maintain and update customer and referral information

+ Ensure patient forms contain all necessary billing information

EDUCATION

High Schoo! Diploma, General Studies

Provine High School - Jackson, Ms

May 2020

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