YAQUELIN BROWN

SAN ANTONIO, TEXAS 210-***-**** ad42p4@r.postjobfree.com

PROFESSIONAL SUMMARY

A passionate bilingual professional with a strong work ethic and exceptional organizational skills, recognized for effectively balancing teamwork and independent work. Eager to take on new challenges and contribute to the success of high-performing teams. Skilled in effective communication in both English and Spanish, seeking rewarding opportunities to bring enthusiasm, collaborative spirit, and personal initiative to professional roles.

SKILLS

Spanish/English Bilingual proficiency

Active listening abilities

Strong customer service orientation

Empathy and patience

Ability to handle difficult customers or situations

Multitasking and time management skills

Familiarity with call center software and systems

Attention to details

Adaptability and flexibility

Teamwork and collaboration

Ability to follow scripts or guidelines while maintaining a natural conversation

WORK HISTORY

TEKsystems November 2021 – February 2024

San Diego Unified School District - COVID-19 Contact Tracer/ Health & Wellness Hotline

Served as a point of contact for the Health & Wellness Hotline provided by SDUSD. This hotline facilitates access to district and community resources, including but not limited to food, housing, clothing, and utilities, thus ensuring that families, students, and employees can readily access the support necessary for their needs.

Contact Tracer for SDUSD making sure COVID-19 protocol and testing requirements are met for San Diego Unified School District.

Made phone calls to people with COVID-19 to do interviews and find out who they had contact with.

Used the Salesforce System and followed set scripts to tell parents about isolating and quarantine rules.

Teamed up with Epidemiologists to finish project tasks, solve problems, and meet deadlines.

TEKsystems June 2020 - August 2021

MTX/Texas Department of State Health Services - COVID-19 Case Investigator

Contacted individuals who have tested positive for a disease as the primary point of contact.

Collaborated with team members to efficiently complete project tasks.

Provided information and assistance regarding the disease, while collecting essential details such as names, phone numbers, and dates using the Texas Health Trace System.

Reported any exposure concerns at schools, workplaces, or during travel to the Lead Epidemiologist.

Alerts Epidemiologists to cases associated with high-risk settings that require additional investigation or intervention.

Conducted a significant number of daily calls including to households and for cases requiring heightened attention.

Health Texas Medical Group (Externship) September 2019 - October 2019

Training Medical Assistant

Completed 120 hours.

Helped patients feel less worried before procedures by talking to them kindly and listening to their worries.

Cleaned and restocked exam rooms and medical tools.

Told patients about procedures to help them feel less nervous and cooperate better.

Got lab samples ready for testing, like blood and urine.

Taught patients about their medications, procedures, and how to take care of themselves.

AFB/Balfour Beatty Investments May 2018 - September 2019

JBSA Lackland Pool Attendant

Did hourly pool check-ups, clearing out stuff like toys and trash to keep them safe.

Got good at First Aid and CPR to help anyone in trouble.

Checked the pool water to make sure it was good for swimming lessons.

Wrote up daily reports for the bosses, covering things like the weather and any incidents.

Kept an eye on everyone at the pool, making sure they stayed safe.

Stayed on the lookout for bad weather or dangerous water conditions, warning visitors about storms or strong currents.

Walter S. Mills-Parole Elementary School January 2012 – June 2017

Teacher Assistant

Fostered personal growth and academic knowledge by instilling learning and citizenship skills in students.

Established strong relationships with parents to create a comprehensive support network.

Collaborated with administrators to address behavioral issues, ensuring the well-being of all students.

Maintained an organized, clean, and safe classroom environment conducive to effective learning.

Provided targeted tutoring for struggling students, both individually and in small groups, reinforcing key learning concepts.

EDUCATION

Johns Hopkins COVID-19 Contact Tracing Certificate, 2021 (Online)

Certified Medical Assistant, 2019, Alamo Colleges District Westside Education & Training Center, San Antonio, TX

High School Diploma, Monseñor “Julio Terrazas” Santa Cruz, Bolivia

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