Customer Service Representative
Resume:
Cherece Ballou
Waco, TX *****
*************@*****.***
#readytowork
Work Experience
Financial Advisor
Greensky Credit - Waco, TX
March 2022 to Present
I currently am working for Green Sky Home Improvement loans as a customer service representative. I make sure I understand all of my customer’s wants and needs before proceeding with taking action on their account. Our customer’s need assistance with getting approved for home improvement loans and managing their loan accounts. We also process payments and update loan account information daily. Receptionist
Amazing Lash Studio - Waco, TX
February 2019 to May 2021
I checked in clients and also handled all cash/credit transactions. I also did deposits to the bank and helped wherever else i needed to while working there Customer Service Representative
Oncor Electric - Waco, TX
February 2018 to January 2019
Managing large amounts of inbound and outbound calls in a timely manner.
•Identifying customers’ needs, clarify information, research every issue and providing solutions Taking fire and police outage calls
Server
Olive Garden - Bozeman, MT
May 2017 to January 2018
Waitress
Cafe Cappuccino - Waco, TX
April 2016 to May 2017
I greet & welcome customers, also handle to-go orders. Give great customer service to my tables. Handle credit cards & cash transactions, buss tables. Do side work at the end of the shift. Cashier/Customer Service/Server
Rosatis - Waco, TX
May 2014 to April 2016
Responsibilities
I greet and welcome customers. I also answer the phone and put in to-go orders and/or delivery orders. I have to present customers with the correct change and/or credit card transaction. We were also our own bartenders so we had to make our own drinks & present them to customers as well as cleaning up the bar area & doing side work.
Skills Used
Customer service skills
Education
High school diploma
Midway High School - Waco, TX
2010 to 2014
Skills
• Customer Service (3 years)
• Server (3 years)
• Front Desk
• Host/Hostess
• Customer service
• Cash handling
• Sales
• Cold calling
• Account management
• Research
• POS
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