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Customer Service Resource Management

Location:
Clifton, NJ
Posted:
April 17, 2024

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Resume:

T I M TARIQUE HOSSAIN

Cell: +1-973-***-**** Email: ad42o3@r.postjobfree.com Link: hAps://linkedin.com/in/Em-tarique-hossain OBJECTIVE

Airline captain seeking employment opportunity a3er re4rement to fly private or corporate jets u4lizing FAR part 91 or 135. A3er 36 years of airline experience, I am seeking an opportunity to exercise the skills I have earned in management, educa4on, customer service and problem resolu4on.

EXPERIENCE

Captain B737NG Aircra0

Biman Bangladesh Airlines

02/2018 - 2024

Captain A310-300 and DC10-30 Aircra0

Biman Bangladesh Airlines

2004 - 2016

First Officer DC10-30 Aircra0

Biman Bangladesh Airlines

1999 - 2004

Captain F28 Aircra0

Biman Bangladesh Airlines

1993 - 1998

First Officer F28/F27 Aircra0

Biman Bangladesh Airlines

1989 - 1993

Cadet Pilot

Biman Bangladesh Airlines

1986 - 1989

Assistant Flight Instructor

Bangladesh Flying Academy

1985 - 1986

PPL, CPL and Instrument RaIng

Bangladesh Flying Academy

1980 - 1984

EDUCATION

Master of Science - Applied Physics and Electronics University of Dhaka

1983 - 1985

Bachelor of Science - Applied Physics and Electronics University of Dhaka

1979 - 1983

AIRLINE EXECUTIVE EXPERIENCE

Deputy Chief of Flight Safety

University of Dhaka

2001 - 2003

COURSES & CERTIFICATES

Crew Resource Management Accident Reduc4on Course

Command Training Avia4on Security

Dangerous Goods Regula4ons

RELEVANT SKILLS

Team Leader

Experienced in leading a team of 40 staff members including flight service, maintenance, catering, ground support equipment, traffic professionals, etc. Agile & Resourceful

Proficient in resource management and quick decision making in high stressed situa4ons.

Customer Care

Skilled in providing excellent customer service, par4cularly for VIPs and CIPs, and adept at managing individual requests

Passenger Advocate

Adept in passenger announcement and managing customer conflicts for unfavorable incidents

Flight OperaIons Expert

Efficient in communica4on and teamwork strategies to ensure safe and efficient flight opera4ons

FLIGHT HOURS

Gross Total

19,596 hours

Total Jet

18,500 hours



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