Coding,Customer Service, Task Activation Specialist
Resume:
******************@****.***
Athens, GA 30606
Skills
Excellent Voice and Diction skills
Efficient and Empathetic Multi-tasker
Proactive and organized
Active Listener
Highly Credible by Contributors
Cross-Functional Teamwork
Document Editing
Creative Collaboration
Idea Brainstorming
Effective at Complex Problem-Solving
Service-Oriented
Proficient in Medical Coding
Fluent in English
Proficient in Zendesk, Sales force
Education And Training
01/2022
Medical Coding:
Medical Coding
Herzing University
Milwaukee, WI
[Fall, 2020] - Dean’s List
Spring,2021 - President's List
Summer 2021 - President's List
4.00 GPA
Graduated: summa cum laude
Certifications
Certified Coding Specialist (CCS), 03/2022, 03/2025
Authorized to work in the US for any employer.
Remote- Preferred
References available upon request
Carolyn Lackley
Summary
Experienced and dedicated professional seeking a challenging role as a Team Lead, leveraging exceptional communication and problem-solving skills to ensure client satisfaction and organizational success.
Creative and adaptable with excellent spelling and grammar. Adept at conducting extensive research and providing information into collaborations and team building.
Experience
Scale AI - Contributor Success Manager
Athens, GA
05/2023 - Current
Prioritized effective communication, transparency, and empathy to ensure contributor satisfaction and successful delegation of responsibilities.
Focused on building and maintaining team cohesion and implementing strategies to streamline contributor management processes.
Facilitated smooth screening of contributor candidates and ensured compliance with client requirements.
Collaborated with cross-functional teams to optimize contributor activation procedures.
Maintained a positive relationship with contributors, providing timely responses to inquiries, feedback, and complaints.
Conducted research/ screenings to identify potential new contributors for specific targeted projects.
Collaborated with team members to create visuals and documents for various project campaigns.
Tyme Global Technologies - Inbound Call Agent - Vaccine Distribution
Florida, US
01/2021 - 05/2021
Evaluated callers' needs to efficiently schedule vaccine appointments.
Provided courteous and professional responses to phone inquiries.
Maintained strict confidentiality and adhered to privacy policies consistently.
IQ Gates LLC - Remote Customer Service Representative
Douglasville, GA
12/2015 - 01/2020
Delivered exceptional customer service through effective communication and problem-solving skills.
Managed customer inquiries, resolved issues, and maintained high levels of customer satisfact
.
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