ad42lv@r.postjobfree.com

+1-770-***-****

Athens, GA 30606

Skills

Excellent Voice and Diction skills

Efficient and Empathetic Multi-tasker

Proactive and organized

Active Listener

Highly Credible by Contributors

Cross-Functional Teamwork

Document Editing

Creative Collaboration

Idea Brainstorming

Effective at Complex Problem-Solving

Service-Oriented

Proficient in Medical Coding

Fluent in English

Proficient in Zendesk, Sales force

Education And Training

01/2022

Medical Coding:

Medical Coding

Herzing University

Milwaukee, WI

[Fall, 2020] - Dean’s List

Spring,2021 - President's List

Summer 2021 - President's List

4.00 GPA

Graduated: summa cum laude

Certifications

Certified Coding Specialist (CCS), 03/2022, 03/2025

Authorized to work in the US for any employer.

Remote- Preferred

References available upon request

Carolyn Lackley

Summary

Experienced and dedicated professional seeking a challenging role as a Team Lead, leveraging exceptional communication and problem-solving skills to ensure client satisfaction and organizational success.

Creative and adaptable with excellent spelling and grammar. Adept at conducting extensive research and providing information into collaborations and team building.

Experience

Scale AI - Contributor Success Manager

Athens, GA

05/2023 - Current

Prioritized effective communication, transparency, and empathy to ensure contributor satisfaction and successful delegation of responsibilities.

Focused on building and maintaining team cohesion and implementing strategies to streamline contributor management processes.

Facilitated smooth screening of contributor candidates and ensured compliance with client requirements.

Collaborated with cross-functional teams to optimize contributor activation procedures.

Maintained a positive relationship with contributors, providing timely responses to inquiries, feedback, and complaints.

Conducted research/ screenings to identify potential new contributors for specific targeted projects.

Collaborated with team members to create visuals and documents for various project campaigns.

Tyme Global Technologies - Inbound Call Agent - Vaccine Distribution

Florida, US

01/2021 - 05/2021

Evaluated callers' needs to efficiently schedule vaccine appointments.

Provided courteous and professional responses to phone inquiries.

Maintained strict confidentiality and adhered to privacy policies consistently.

IQ Gates LLC - Remote Customer Service Representative

Douglasville, GA

12/2015 - 01/2020

Delivered exceptional customer service through effective communication and problem-solving skills.

Managed customer inquiries, resolved issues, and maintained high levels of customer satisfact

.

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