Customer Service Sit Down
Resume:
Montrell Bussey
***************@*****.***
Lancaster, TX 75134
Objective
Knowledgeable, dedicated, and solid team player with extensive professional experience in Forklift Operations. Outgoing, positive demeanor and proven skills in establishing rapport. Motivated to maintain warehouse cleanliness, satisfaction and contribute to company success. Ability to perform indoor/outdoor areas, subject to element as well as pull, sit, bend etc. for sustained periods of time utilizing various types of forklift machinery. (I.E., Sit Down)
Experience
May 2019 – August 2022
IRIS USA – Material Handler (Sit Down)
Pulled multiple orders utilizing an electric pallet jack.
Used RF Scanner to verify shipping and receiving inventory labels and assembled line workers to help packers.
Performed other pertinent duties and responsibilities as required by management and other applicable administration.
February 2016 – March 2019
Nielsen Audio Inc. - Customer Service Representative
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
August 2009 – January 2016
Toys “R” Us Distribution Center – Pallet Jack Driver
Performed routine post and pre inspections to ensure forklift equipment is up to standards.
Utilized RF Scanner gun to pull open orders off the ordering stockpile sheets while maintaining a fast-paced inventory pipeline.
Utilized WMS & SAP to check loading times and available trucks with product to be shipped.
June 2008 – Present
Cargo Van & Box Truck Driver
Load/unload truck with pallet jack and operate all other related equipment to transport goods locally
Perform pre-trip & post-trip inspections of trucks for safety, report any defects, accidents, or violations skills to comply with Federal Motor Carrier Safety Administration regulations and all other road regulations.
Collect and verify delivery instructions.
Education
High School Diploma – Hillcrest High School
Skills…..
Data Entry/RF Scanning
Warehouse Safety & Compliance
Shipping & receiving
Skills….
Verbal/Written Communication
Inventory & Incident Reporting
Skills Continued
Attention to Detail
Time Management
Customer Service
Decision Management
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