Cassie Angerstein

Qualification Summary

ad42k3@r.postjobfree.com • 305-***-****

Black River Falls, WI 54615

Versatile and dedicated professional with substantial experience in customer service and delivering exceptional dining experiences. Skilled in fostering strong relationships with colleagues and patrons, promoting teamwork, and ensuring seamless operations. Proficient in maintaining high standards of quality, while consistently exceeding set targets. Adept at multitasking and prioritizing tasks to optimize efficiency and enhance overall satisfaction. Leverage strong background in entrepreneurship, showcasing versatility and a commitment to excellence.

Areas of Expertise

Excellent Customer Service

Complex Problem Resolution

Workflow Optimization

Client Satisfaction & Retention

Quality Assurance & Control

Relationship Building

Cross-functional Collaboration

Team Training & Leadership

Inventory Control

Professional Experience

Bagatelle, Key West, FL 2023 – 2024

Server

Leveraged exceptional interpersonal skills to cultivate strong relationships built on respect, personal integrity, and a positive demeanor. Effectively engaged with kitchen staff, servers, and support personnel, fostering loyalty and cooperation. Operated under the guidance of the General Manager, maintaining a consistent presence from 7:00 AM to around 4:00 PM at a prestigious fine dining establishment on Duval Street in downtown Key West, Florida.

Prepared dining area each morning, while setting and maintaining tables.

Implemented rigorous quality checks on food items before serving to uphold high standards.

Upheld stringent sanitation, safety, and alcohol control protocols, safeguarding both patrons and the establishment.

Boosted morale and built enduring relationships, contributing to the success of every team.

Provided customers with a delightful dining experience, while greeting patrons warmly, facilitated seating arrangements, and took orders with attentiveness.

Oversaw various dining occasions including breakfast, lunch, dinner, and events at the moon Lounge, ensuring optimal customer satisfaction.

Sandbar Sports Grill, Cocoa Beach, FL 2021 – 2023

Bartender/Server

Controlled bar inventory to ensure uninterrupted service, adeptly handling cash transactions with accuracy and efficiency. Demonstrated mastery in menu knowledge, swiftly guiding customers through daily specials and seasonal selections. Delivered prompt and friendly service, adeptly taking and fulfilling food and beverage orders while prioritizing customer satisfaction. Played a pivotal role in training new bartenders, sharing expertise in drink preparation and service protocols.

Implemented engaging strategies to enhance customer experience at Sandbar Sports Grill, showcasing a thorough understanding of themed menu specials, seasonal offerings, and beverage options.

Maintained strict adherence to safety and sanitation standards, while also enforcing ABC laws to guarantee a secure and compliant environment for both staff and patrons.

Cultivated a welcoming atmosphere by greeting patrons warmly and promoting a positive ambiance.

Blue Starfish Jewelry (EIN #85-3816180), Islamorada, FL 2020 – 2023

Owner/Operator

Initiated development of a thriving business from inception, serving as both visionary designer and creator of exquisite decorative jewelry pieces. Demonstrated entrepreneurial acumen by designing and executing a highly functional website that effectively showcased the unique offerings of the business.

Established a distinctive brand presence by offering exclusive products through online platforms and vendor displays.

Attracted and engaged customers with compelling visuals and user-friendly navigation.

Education

Career Academy valedictorian, Anchorage, Alaska

Arizona State University, Tempe, Arizona

Arizona Western College, Yuma, Arizona

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