Carol Taylor

**** ********* **** *** ***

Toledo, Ohio 43617

ad42ji@r.postjobfree.com

419-***-****

Administrative Assistant / Medical Terminology

Customer service professional with +10 years’ experience in health professional businesses

Skilled at forming a positive rapport with clients remotely and face-to-face

Experience in increasing efficiency and productivity within the office

Familiarity with medical insurance, medical billing, and medical terminology

MS Word, MS Excel, MS PowerPoint, MS Outlook, ZOOM, TEAMS, Chat, multi-line phone systems

WPM – 65

RELATED EXPERIENCE

Office Assistant / Assistant Manager, Luther Crest, Toledo, OH 12/2013 – 12/2022

Responsible for creating reports and report analysis.

Collected rent from tenants and input amount in software system and reconciled it monthly.

Provided customer service to tenants and visitors and provided assistance to guests.

Took maintenance work orders from tenants, and made sure maintenance was done satisfactory.

Tracked inventory in Excel.

Sent out mailings regarding waitlists.

Completed HUD forms and prepared HUD recertification packets.

Handled tenant complaints.

Prepared monthly newsletters and sent them out.

Sent information to auditors for HUD inspections.

Took meeting minutes.

Home Health Aide, Heart Home Health Care, Temperance, MI 11/2010 – 12/2013

Processed a high number of calls per shift including complex billing and service inquiries.

Received quarterly recognition for performance.

Served as on the job trainer for new hires.

Played a role in the review and implementation of a new call center operations system.

Academic Credentials

Master’s Degree in Organizational Leadership, Lourdes College Sylvania, OH Bachelor’s Degree in Individualized Studies in Business & Psychology, Lourdes College Sylvania, OH

Associate Degree in Business Technology, University of Toledo Toledo, OH

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