Pablo Mendoza

Jacksonville, FL ***** I 904-***-**** I ad42f9@r.postjobfree.com

EXPERIENCE

The Detailing Pros Jax, LLC, Jacksonville, FL

Owner Operator, www.thedetailingprosjax.com

(Sep 2017 – Present)

Manage day to day business operations.

Manage customer services.

Schedule and organize appointments with customers.

Send out client’s appointment reminders and follow-ups.

Meet with clients to do evaluation on their vehicles and recommend necessary services.

Educate and consult clients on the best paint care practices.

Provide 100% customer satisfaction guarantee (see Google reviews).

Invoice customers and collect payment.

Install paint protection film (PPF) to protect car surface from scratches and increase paint longevity.

Install ceramic coating to protect car paint from environmental damage and ease its maintenance.

Install glass coating to improve road visibility.

Perform paint correction based on request (from light scratches removal to car show ready).

Perform interior and exterior detailing.

Allegiance Staffing, Inc, Jacksonville, FL

Account Manager at Greencore Group

(July 2016 – Aug 2017)

Operate as the lead point of contact for any and all matters specific to the account

Build and maintain strong, long-lasting customer relationships

Assist in preparation and execution of orientation and training plans

Provide facility tours to newly hired employees

Develop work schedules by allocating employees in shifts and positions

Assume responsibility for timekeeping and time off requests

Monitor overtime accumulation and attendance of employees

Collaborate with payroll to ensure correct employee compensation

Ensure compliance with internal and external policies and regulations

Prepare and submit reports on staffing operations

NetVoix, Inc., Miami, FL

Technical support and Help Desk Operator

(Jan 2015 –Dec 2015)

Filter Help Desk calls and provided basic support and troubleshooting, such as password resets, printer configurations, break/fix instructions, ticket routing and escalation to Level 2 and Level 3 support

Gather and analyze information about the user’s issue and determine the best way to resolve it

Provide support for identified Level 2 and Level 3 issues where configuration solutions have already been documented

Provide technical support for WAN, IAM, and Cisco equipment

Visit a client’s site to install punch down network cable and establish network connections among group of computers

Install various applications and software on a client’s computers

The Part House, Inc., Jacksonville, FL

Delivery Driver

(Dec 2011 – Jan 2015)

Deliver auto parts and collect returns

Pull, organize and dispatch orders

Perform inventory counts

Advantage Cable Services, Inc., Jacksonville, FL

Cable Collection and Disconnection Technician

(Dec 2009 – Nov 2011)

Organize router sheets and plan the best route

Disconnect delinquent services

Collect cable equipment and account balance

EDUCATION

Florida Career College, Jacksonville, Florida

Diploma in IT. Computer Repair

(Summer 2009 - Spring 2011)

Santa Maria University, Caracas, Venezuela

Bachelor of Science, Accounting

(Fall 2001 – Fall 2006)

ADDITIONAL SKILLS

Technically proficient in MS Word, Excel, Outlook, Microsoft Operating System and VMware, Temsplus (employee database), WhenToWork (scheduling software), and Novatime (staffing reporting)

Bilingual in Spanish: written and verbal fluency

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