OLOLADE ADEGOKE

ad42e8@r.postjobfree.com 404-***-**** Atlanta GA

Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Skills

• Attention to Detail

• Data Management

• Problem Resolution

• Verbal and Written Communication

• Customer Service

• Appointment Scheduling

Experience

ADP Newark, NY

Customer Service Representative

08/2020 - Current

• Coordinated with internal departments to resolve discrepancies in customer data.

• Assessed customer credit files regularly to review receivables.

• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

• Updated client profiles with relevant information.

• Developed strong customer relationships to encourage repeat business.

• Responded promptly to inquiries from customers.

• Worked closely with both customers and the sales team to reconcile accounts and oversee payment negotiation.

Jubilee Christian Prep Academy Powder

Springs, GA

Front Desk Receptionist

02/2014 - 05/2019

• Provided administrative support such as filing documents, photocopying and scanning materials.

• Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.

• Monitored reception area to provide a consistently safe, hazard-free environment for customers.

• Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages as needed.

• Resolved any customer complaints or issues in a timely fashion following established protocols.

• Greeted visitors to provide information and direct to appropriate personnel.

• Reconciled daily financial transactions against cash receipts at the end of each day's business activity.

Dimension Data Johannesburg, South

Africa

Customer Service Specialist

01/2011 - 07/2013

• Documented customer correspondence in CRM to track requests, problems and solutions.

• Developed strong customer relationships to encourage repeat business.

• Conferred with customers by telephone to provide information about products or services and take orders.

• Educated customers on special pricing opportunities and company offerings.

• Provided technical support for troubleshooting software applications used by customers.

• Presented existing and prospective customers with valuable service or product information to aid in decision-making.

• Updated databases with new and modified customer data.

• Assisted customers with account maintenance such as resetting passwords and updating contact information.

Internet Solutions Nigeria Victoria Island,

Lagos Nigeria

Customer Service Representative

02/2008 - 12/2010

• Made outbound calls to obtain account information.

• Resolved complex problems by working with other departments to provide solutions that meet customer needs.

• Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

• Prevented internet account losses by researching discrepancies and resolving problems.

• Performed administrative tasks such as filing paperwork, updating databases and generating reports.

• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. Education and Training

University of Ilorin

Bachelor of Arts in Performing Arts

12/2005

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