Network Engineer Help Desk

Responsible for IT Technical Network, Hardware & Software Support to End Users inside Masjid-

Al-Haram (Mecca), Public Security 911 and many Saudi Government offices with highly secure and professional manner.

Performing Help Desk & Ticketing System.

Manage, Support and maintain all workstations and laptops custom applications.

Troubleshoot & Installation- Win-OS, MS-Office, Outlook, Motherboard, SMPS, HD, RAM.

Windows Server 2016- AD, DNS, DHCP, GPO, DR, Users creation, Updating, Policy & Restriction.

Responsible for Installation & Configuration Network devices such as Router, Switch, Modem, Wi-Fi, Rack, Patch Panel, Module with Cabling for LAN.

Routing & Switching with Good concept of VLAN, RIP, BGP, OSPF, EIGRP Protocol.

Installation, Updating, Upgrading various models of PCs, Printers, Xerox machine, Fax machine and Peripherals devices for works stations and users.

Milestone VMS System application Version R3 2020 installation & troubleshoot for IP Camera.

Avaya IP Telephony system installation & troubleshoot. (Switch, MDF, TTC)

Day to day System Backups, Data Recovery & Updating Windows OS, Anti-Virus, MS-Office.

Perform weekly conduct training to end-user & junior staff members.

Prepare PPM reports and Documentation as required and instructed.

Testing and evaluating new technologies.

SEDER GROUP

Dec 2019 to Now

SIKKIM MANIPAL UNIVERSITY

Bachelor of Science in Information Technology

2007-2010 CCNA (200-301)

ID: CSCO13686700

March 2021

TANWEER ANSARI

EXPERIENCE

PROFILE

IT Support Engineer over 12 Years of experience comprehensive Technical support to end-users in the area of Telecom, Customer service, and Operation & maintenance industries. Successful in installing, upgrading, and configuring innovative LAN-WAN devices and applications on operating systems that optimize workflows and minimize business interruptions. EDUCATION & CERTIFICATION

IT Specialist

**********@*****.*** +966-********* Mecca, Saudi Arabia FORTINET Network Security Associate

NSE 1, NSE 2 & NSE 3

July 2022

Cisco Networking Academy

Introduction to Cyber security

25th November 2020

IT Support

Saudi Arabia

Microsoft Azure Administrator

AZ-104 (Online Class)

November 2023

Saudi Council of Engineers

IT Specialist

Membership ID: 581005

2011 to 2012

ZAHRAN OPERATION & MAINTENANCE COMPANY

2016 to 2019 IT Technical Support

Support the end user client environments such as desktops, Telephone, Printers and client applications.

Installation and maintenance of Telephone, Wi-Fi, Surveillance CCTV & IP Camera, PBAX, TV, DISH TV, Announcement System, Cable Wiring, Drilling.

Support, repair & troubleshoot Computer Hardware, Laptops, Printer, FAX Machine, Xerox Machine, scanner Machine and returns defective equipment/parts to maintenance inventory.

Receiving staff inquires and complains in relation with the technical parts and assists in solving them.

6 Month- 2015 Al AZEEMA LLC

Saudi Arabia

2012 to 2015 UNITED TELECOME LIMITED

Installation and Configuration of Cisco Router, Switch, Modem, Cabling, PC’s & Hardware inside Government offices such as Bank, Jail, Sub-division and Block offices.

Resolving Networks issues, Discovery, Network mapping, report exports, and customize device roles performed by WhatsUp Gold Software.

EXTRA –CURRICULAR ACTIVITY AND HOBBIES

SAURIYAM INFO TECHNOLOGY

Sales & Services of IT hardware parts for D-Link & MOXA Company products.

Installation & Maintenance of IP and CCTV Camera, Computers, Peripheral Devices, Software, Hardware, Anti-Virus.

Demonstrates IT equipment’s to highlight products benefits.

Prepares sales visits and presentations to pitch product, service, and combination packages to clients.

Oman

India

India

Provide technical assistance and support for incoming queries and issues related to LAN, Computer systems, software, and hardware.

Responsible for IT asset inventory recording & maintenance.

Routing & Switching

Windows Server 2016

Avaya Telephony

Fortinet Firewall

Computer Hardware & Software

Milestone IP & CCTV Camera

Network Engineer

SKILLS LAN & WAN

VLAN, RIP, BGP, OSPF

Outlook, Office 365

WIFI Access Point

Data Backup & Recovery

Structured Cabling

2010 to 2011

India

XIPHIAS SOFTWARE TECH. PVT. LTD Project- Software Programmer Windows based Software development as an Assistant Programmer in .Net framework used C#, MS-Access, SQL server, completed successfully Hotel & Medical Department project.

Won Inter Chess Championship at GHATSHILA COLLEGE.

Active in Debating, Quizzing and Sports.

Singing & Chess Playing.

IT Support

PPM Report & Documentation

Helpdesk & Ticketing System

Strong Communication skills

Hard working & Dedicated

IT Sales Engineer

Contact this candidate