Customer Service High School

BARBARA

TEIXEIRA

CONTACT

***** ***** ******

Hayward, CA 94544

510-***-****

*************@*****.***

COMMUNICATION

I have received a STAR award

for my dedication to

outstanding customer service.

CERTIFICATION /

LICENSES

• Forklift Certified

SKILLS

Computer: Word, PowerPoint,

Excel, Google Docs

EDUCATION

High School Diploma

Mount Eden High School,

Hayward, CA May 2008

EXPERIENCE

Vehicle Purchasing Agent April 2022 – August 2023

Pick-N-Pull, Oakland, Ca

• Received newly delivered vehicles into Viper Management System

• Worked with the Bureau of Automotive Repairs Consumer Assistance Program, which allowed higher payouts for customers with lower income. Employees eligible to work with this program are responsible for 100% documentation accuracy

• Purchased vehicles from customers, as well as VIN verification

• Maintained purchase logs, Crush logs, Daily Check Summary logs

• Handled DMV paperwork including Bill of Sale, Statement of Facts, Error Statements and Privacy notices

Behavioral Assistant May 2019 – Mar 2020

Positive Behavior Support Inc., Fremont/San Jose, CA

• Aided behavioral therapists in developing behavioral therapy programs

• Provide behavioral interventions to children and adolescents in home and community settings

• Create and develop an individualized service plan for each child

• Manage and handle patients with behavioral problems

• Monitor record and document observations of patient behavior

• Modify daily activities of patients appropriate to behavioral interventions

Customer Service Representative Mar 2017 – Dec 2017 The UPS Store, Castro Valley, CA

• Received and processed packages for courier shipments

• Helped customers by providing accurate information of products and services

• Operated and troubleshot machines such as copiers, fax machines, binding equipment, laminating machines, and point- of-sale devices

• Complimented by customers in-person and on Yelp.com of outstanding customer service

Mail Clerk May 2016 – Dec 2016

Sodexo, Inc., San Ramon, CA

• Provided mailroom and postal support for Chevron headquarters

• Received and sorted mail for distribution

• Delivered and picked up mail and packages from individual offices

• Participated in regular safety trainings and meetings

• Processed and sent mail using appropriate postal procedures Engineering Assistant

Automatic Controls Engineering,

Hayward, CA Nov 2011 – Aug 2015

• Ordered office supplies and misc HVAC Control components including but not limited to: Mamac Temperature Sensors, Belimo actuators, etc.

• Interpreted and verified mechanical zone schedules and blueprints for staff

• Securely filed, managed, and handled commissioning reports and other important documents

• Reviewed and stocked inventory and unloaded shipments via a forklift [forklift certified]

• Provided support and coverage for service manager in their absence Park Ranger

Hayward Area Recreation and Park District (H.A.R.D.), Hayward, CA Sep 2008 – Jan2011

• Ensured Park Facilities were locked at closing time

• Issued parking tickets and citations

• Maintained Park and Public Safety

• Responded to dispatched calls and complaints

• Conducted regular patrols of local parks

REFERENCES

[Available upon request]

Contact this candidate