Customer Service Representative
Resume:
GEORGE E VONHADEN
PO Box ***
Elk Point, SD 57025
*************@*****.***
Professional Summary
Dependable Customer Service Professional. Committed to helping customers with their needs in every situation. Team player comfortable working with computer programs and willing to learn new programs as well.
Professional Experience
Customer Service Representative (CSR)
Mar 2023 to 09/08/23
Fimco Industries, North Sioux City, SD
Took inbound calls from individual customers to troubleshoot their Fimco Sprayer.
Took inbound calls from individual customers to order sprayer parts.
Took inbound calls from businesses that sell Fimco Sprayers to order parts or sprayers.
Made follow-up calls to customers on order status.
This is a Seasonable position (Mar to Sept.).
Customer Service Representative (CSR)
May 2022 to 10/28/2022
Fimco Industries, North Sioux City, SD
Took inbound calls from individual customers to troubleshoot their Fimco Sprayer.
Took inbound calls from individual customers to order sprayer parts.
Took inbound calls from businesses that sell Fimco Sprayers to order parts or sprayers.
Made follow-up calls to customers on order status.
This is a Seasonable position (May to Oct.).
Customer Service Representative (CSR)
April 2021 to Oct. 1, 2021
Fimco Industries, North Sioux City, SD
Took inbound calls from individual customers to troubleshoot their Fimco Sprayer.
Took inbound calls from individual customers to order sprayer parts.
Took inbound calls from businesses that sell Fimco Sprayers to order parts or sprayers.
Made follow-up calls to customers on order status.
This was a Seasonable position (April to Sept.).
Customer Service Representative (CSR)
August 2018 to Mar. 2021
Allied Solutions, Dakota Dunes, SD
Called companies to verify coverage for customers.
When possible verified coverage online for customers.
If customers coverage was not adequate contacted the customer with options.
If unable to reach company to verify coverage, set up a customer callback.
Recorded details of each contact in customer’s account.
Customer Service Representative (CSR)
June 2011 to Apr. 2018
Convergys, Sgt Bluff, IA
Spoke with customers by phone.
Provided information about products and services.
Recorded details of customer transactions, interactions, inquiries, complaints, comments.
Collected deposits or payments.
Arranged for billing.
Order Escalator
Oct. 2006 to June 2011
Alorica, North Sioux City, SD
Check orders (for parts, systems, returns or credits) entered by Reps working indirectly for a leading local Computer Manufacturer, to make sure they are able to process to completion.
Publications Representative
Apr. 2006 to Oct. 2006
Edge Teleservices, North Sioux City, SD
Call businesses offering free subscriptions to various trade magazines in their field.
Disaster Relief Specialist
Sept. 2005 to Dec. 2005
TeleTek, Sgt Bluff, IA
Answer disaster relief calls for those affected by Hurricane Katrina, setting up various payments to help them.
Sales and Service Associate
Apr. 2005 to Aug. 2005
Qwest, Sgt Bluff, IA
Took inbound calls from customers helping them with billing questions and upselling new products.
Nationwide Customer Service
Dec. 2004 to Apr. 2005
MCI, Sgt Bluff, IA
Took inbound calls from customers helping with billing questions.
Data Entry Clerk
May 2004 to Oct. 2004
ADECCO AT GATEWAY, North Sioux City, SD
Researched lost shipments for the Transportation team. Entered in replacement orders.
Customer Service / Order Entry Rep
Nov. 1992 to Apr. 2004
GATEWAY, North Sioux City, SD
Customer Service Rep for over 11 years.
Took incoming customer calls on status and did basic troubleshooting.
Also was on the Order Entry team and did several special projects.
Education
Bachelors: Business Administration/Management
University of South Dakota, Vermillion, SD
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