Roberto Alamillo

Customer Service/ delivery driver

Riverside, CA

ad426k@r.postjobfree.com

+1-310-***-****

To find a challenging position providing career growth and stability in an environment where my skills can be best utilized in my expertise. Outstanding presentation skills, communication and cross-cultural team management skills. High-energy, resulted-oriented leader with an entrepreneurial attitude and focus on developing and implementing strategies and quality improvement initiatives that will increase your company's profits.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Truck Driver

FedEx Ground - Bloomington, CA

November 2022 to Present

• Delivered merchandise to clients

• Loaded and unloaded truck

• Resolved customer complaints

• Drive 26 ft straight truck & step van

• Work in very fast pace

• Over 120 stops daily and must completely in timely manner

• Ensure each package is not damaged and delivered to correct business or residence Delivery Driver

Rocker brothers meat and provision - Inglewood, CA August 2021 to October 2022

• Deliver to restaurants in my specific route

• Ensure all contents are in truck before leaving workplace

• Check all paperwork and ensure nothing missing on invoice

• Upon delivery get invoice signed and leave copy to customer

• Fill up truck after route is finished

• Load and assemble palette with all your goods for your route

• Upon finishing shift check and ensure all

• Invoices from my route are stapled and turn in end of shift

• Carry and loading up to 75 lbs boxes

Team Lead

UPS - Fontana, CA

April 2020 to August 2021

• Assess the training needs of each assigned warehouse environment by scrutinizing facilities and engaging employees into the conversation

• Create landmarks to be achieved through training methods and create training plans

• Design training solutions to meet the individual needs of each employee at each level

• Conduct training and development programs such as operational training and leadership development

• Train all newly hired individuals and those inducted through job rotation activities by ensuring that they comprehend warehouse processes

• Observe the employees to determine the efficacy of training programs and ensure that any additional training requirements are fulfilled

Customer Service

RMK FINANCIAL - Ontario, CA

May 2016 to August 2019

• Make sales calls and develop relationships with clients to generate business or the company.

• Meet daily goal 300 outbound calls and cross sell products FHA, FHA Streamline, Conventional, VA loans, and Cash-Out Options.

• Review and follow up daily leads and contact borrowers via Y-Tel system and email in an attempt to obtain missing documents to proceed with the loan.

• Advise and recommend to the customer regarding the various mortgage loan products based on the customer's individual needs.

• Be accessible to the buyers and associates and return calls in the same day. Customer Service

WELLS FARGO - San Bernardino, CA

December 2014 to March 2016

• Keep track or customer transactions, recording details of inquiries, complaints, or comments as well as actions taken.

• Heavy Inbound/Outbound calls. Confer with customers by telephone or telephony to provide information about products and services, refinance home equity, loss mitigation, and or banking product.

• Set or cancel checking or savings accounts for recurring withdrawal.

• Assist customers with payoff quotes, and or lien release information. Review insurance policy terms to determine whether a particular loss is covered by insurance.

• Verify to ensure that appropriate changes were made to resolve customer's problems.

• Review escrow analysis account, homeowner taxes, property insurance and mortgage insurance information.

• Experience in cross-selling and meeting company's daily goals.

• Determine changes for services requested, payments, or arrange billing. Stocker/Receiver

BEST BUY - Culver City, CA

March 2012 to November 2014

Job Duties: Shipping & Receiving

• Decide the method of consignment, by means of knowledge of shipping procedures, routes, and rate

• Arrange for carrier vehicle or pickup

• Compare the amount and identification numbers of goods against orders

• Post weight and shipment charges

• Maintain files of shipping records

• Trace missing or lost shipments

• Authenticate receipt of shipments alongside bills of lading, invoices or other records Cashier & Grill Cook

Charleys Philly Steaks - Signal Hill, CA

December 2009 to April 2012

• Take grilled food orders from waiters

• Season and prepare food items for grilling

• Grill requested food items in accordance to customers' specifications and preset recipes

• Manage portions of grilled food items and garnish them

• Regulate temperature of broilers, grills and roasters

• Wash, cut and peel meats and vegetables prior to preparing them for cooking Education

High School Diploma

Cabrillo High School - Long Beach, CA

Skills

• ANSWERING

• CUSTOMER SERVICE (3 years)

• TELEPHONE (1 year)

• DATA ENTRY

• BILINGUAL

• Property management

• Sales

• Microsoft Office

• Organizational Skills

• Telephony

• Fair Housing Regulations

• Delivery Driver Experience

• Driving

• Microsoft Windows

• Cold Calling

• Troubleshooting

• Box Truck

• Assembly

• Cold calling

• Customer service

• Sales

• Team management

• Cash register

• Load & unload

• Manufacturing

• Cash handling

• Leadership

• Driving

Certifications and Licenses

Driver's License

Non-CDL Class C

CDL C

Food Handler Certification

Additional Information

Skills

• Exceptional communication and writing skills

• Demonstrates strong interpersonal and customer service skills

• Computer Proficiency

• Data Entry

• Telephone Answering, YTEL System, Mtrac System

• Strong attention to detail

• Bilingual in Spanish and English (verbally, written and reading)

Contact this candidate