Anthony Mitchell

Marketing Coordinator

832-***-****

ad4263@r.postjobfree.com

OVERVIEW

A marketing coordinator with 5 years of experience specializing in social media marketing, strategy development and brand messaging.

EXPERIENCE

Undine LLC

06/2023 - 01/2024

Customer Service Manager/Billing Coordinator

Handled customer inquiries, such as billing questions, service request.

Used exceptional listening and communication skills to quickly and accurately solve customer issues.

As a manager in this position, I lead a small team of 5 who handled all customer service and billing for 15 different systems.

In this role I displayed the ability to effectively multi-task in a fast pace environment with minimum errors.

Kelsey Seybold Clinic

08/2009- 05/2023

Marketing Coordinator

In this role I managed logistics project start ups and budgets for 5 marketing campaign for new clinics to be open in and around Houston. I collaborated with management marketing and sales teams to project and implement new services to existing locations

Promoted to Team Lead within my first year with the company

Managed a team of 17 marketing specialist.

Monitored call quality, average handle times

Coached customer service agents on handling tough situations, redirection, communication and listening skills.

Grew, managed and maintained the company’s internal knowledge database

EDUCATION

Texas Southern University

2005 - 2010

Marketing

SKILLS

Outstanding written and verbal communication skills / highly efficient within Microsoft Office / Strong managerial and leadership skills, Outstanding problem-solving skills, Efficient in Epic Software, Salesforce software, Seismic Software, Product marketing, Brand Marketing, Multi Functional leadership

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