Help Desk Customer Service

WILLIAM KNIGHT

**** ***** ***** ******, ******,Al, 36551 251-***-****

************@****.***

I want to become a Cyber Security Engineer and an Ethical Hacker

EXPERIENCE

SEPT2022- PRESENT

LEVEL 1 HELP DESK TECH

BELLTECHLOGIX

RESETTING PASSWORDS IN AD. ROUTING TICKETS TO THE PROPER TEAM TROUBLESHOOTING SOFTWARE AND HARDWARE ISSUES.

PROVIDE EXECELLENT CUSTOMER SERVICE.

FEB 2022-AUG 2022

FIELD SERVICES TECH

LEDIOS/NMCI

PENSACOLA, FLORIDA

TROUBLESHOOT HARDWARE ISSUES AT TIER 3 LEVEL, REIMAGE COMPUTERS, WORK TICKETS, TRAINING AS AN HP REPAIR TECH., WORKING IN AND AROUND THE SCIFS AND OTHER SERCURE SPACES. SETUP IPHONES AND TABLES AS WELL.

AUG 2020-JAN2022

PC TECH

US ARMY CORPS OF ENGINEERS

MOBILE, AL

Troubleshooting Pc hardware and software issues; Imaging computers to DOD standards; Help training new employees. Help customer setup tables and smart phones both android and iPhone. I also had to trouble shoot tables as well.

NOV2018-JUNE2020

ADVANCED ENGINEERING TECH

GENERAL DYNAMTICS MISSION SYSTEMS MOBILE,AL

Install servers; install windows os.; Troubleshoot fiber and cat 5 issues.; Clean server cabinets to us navy standards.; Install CC tv cameras.; Troubleshoot network issues; Programing firewalls and setting up cisco switches and routers to DOD standards and frameworks.

MAY2017-NOV2018

SUPPORT ENGINEER AT NETWORK OPERATIONS CENTER

CAPGEMINI PENSCOLA FLORIDA

Work help desk tickets as they come in.; Follow the Sop when tickets com into the NOC.; Call to Level 2 support when needed.; Work rotating shifts.; Noc was open 24 hours a day.; Work from home when needed.

Jan2017-May2017

Customer Support Specialist

Alorica Saraland, Alabama

Answered calls and help customers with phone planes.; bill payment and lowering.; Also Tech support when needed. Help customer setup smart phones including Android and iPhone. I also help with tablet setup.

May2016-Nov2016

Field Support Technician

Bae Systems mobile, Al

One of only 2 Technicians supporting over 400 customers.; Experience with Remedy ticket system.; Admin for cooperate servers.; Installing network cable.; Collaborative server shutdowns.; Managing windows Access Directory.; Setup VOIP phones.; Installed/setup ELO time clocks.

March2013-Febuary2016

Support Technician

Truno Retail Technology Solutions Mobile, AL

Lead tech for Mannings Food for Less; Cain’s Piggly Wiggly; Greer’s Supermarkets; Servicing a 170 mile area; Project management; Service calls; on call; Building devices to design specifications; maintaining computer systems; Shipping and receiving replacement parts ; Inventory management; expense reports; maintaining company car; troubleshoot device issues; ran cables; Installed/Maintained Intrusion detection systems.; Trained Technicians.

EDUCATION

BACHELOR OF SCIENCE

CYBER SECURITY AND IMFORMATION SYSTEMS, COLUMBIA SOUTHERN UNVERSITY

3.6 gpa while working a full work week.

Comptia Network +

Comptia Security +

SKILLS

Thrive under pressure

Trustworthy to work independently

Excellent Customer service skills

Windows 0S from 98-10

Cisco switches

Plan and create network designs to frameworks

Troubling tcp/ip issues and setting up switches and routers

Being part of the change process

Installing firewalls and or using monitoring software

Management

Asst. department head at best buy. Was responsible for keeping inventory stocked, pricing up to date, and training others.

ROTC was the head enlisted person in charge of Supplies, Public affairs, and Teaching others naval science.

I was also in charge of marching formations. Was on the number drill in the nation my senior year.

DoD Clearance

Available Upon request.

ACTIVITIES

Help with productions at my local church. Active in charities.

2

3

Contact this candidate