*** ****** *****, **********, ** *****

334-***-**** * ad4232@r.postjobfree.com

C. MICHELLE EDWARDS

objective

Seeking a challenging position in which I can utilize my twenty plus years of finance and banking experience to bring success to the company.

SUMMARY OF QUALIFICATIONS

NMLSR # 640837

Alabama Notary Public

Insurance License for A&H and Life

20+ years in Customer Service

20+ years in Vendor Maintenance

15 years in Collections

20+ years in Accounts Payable and Receivables

Work of experience

1ST FRANKLIN FINANCIAL CORPORATION

January 2012 - Present

ASSISTANT MANAGER

•

• -Maintained strict confidentiality when handling sensitive customer date adhering to all relevant company and federal guidelines.

• -Maintained up-to-date knowledge of company products, services, and policies to provide accurate guidance to customers and employees.

- Developed strong relationships with customers, vendors, dealers and service providers.

- Supported team members in achieving service targets though collaborative problem-solving and effective communication.

- Managed invoice generation and payments.

- Contributed to the development and training of new hires ensuring consistent quality.

- Interacted with vendors, contractors, service providers to receive orders, direct activities and

Communicate instruction.

- Maintain branch balancing via daily, weekly, and monthly reports to ensure that the branch is always within company and federal guidelines.

MAX CREDIT UNION

August 2006 - December 2011

MEMBER SERVICE REPRESENTATIVE III

MEMBER SERVICE ADMINISTRATION

- Implemented creative solutions for complex member issues.

- Maintained strict confidentiality when handling sensitive member date.

- Processed new accounts, estate accounts, IRA both Roth and Traditional, gently walked members

Through deceased account procedures, processed loans and HELOC transactions.

- Assisted in maintaining sufficient staff to cover all branches and ensured that a floater was available.

REFERENCES

Katherine Douglas 334-***-****

Dr. Kenneth Jackson 334-***-****

Karla Maddox 334-***-****

Gene Ann Jimmerson 334-***-****

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