M H

Mobile: 310-***-****

Playa Del Rey, CA *****

ad4225@r.postjobfree.com

OBJECTIVE

Looking for Business Intelligence consultancy, BI Analytics, dashboards, metrics, data warehousing, data science, Technical PM/Director/Lead/Program Management, customer engagement manager opportunity.

EXPERIENCE

Client: The Human Condition (mental health care)- 06/2023 – 02/2024 – Solution Architect/Customer Engagement Manager

-Served as a Team Lead for BI development projects for newly launched digital publishing platform. (Remote) San Francisco, CA

-Served as an engagement manager and liaison between the client and the internal team, ensuring effective communication and managing customer expectations & retention.

-Created customer analytics dashboard, utilized Google Analytics, Tableau, Power BI.

-Served as BI Administration Support.

Client: Boeing – Employer: Infotree Global – 02/2023 – 05/2023 - BI System Engineer, Long Beach, CA

-Designed, developed Analytics Dashboards enhance decision making on complex data using Tableau.

Created MTBF, MTTR, MTTA, and MTTF baseline/ benchmark Reports. Created Maintenance, Reliability and Failure metrics to provide information about the condition of the equipment and the effectiveness of maintenance strategies.

Client: Salesforce - Employer: Aditi Consulting -06- 2022 – 01/2023 - Program Manager/Tableau Consultant, San Francisco

- Worked with Security & data governance team to ensure that security is addressed at the very beginning and throughout the development of the life cycle. Utilizing Tableau, Python

-Designed & developed Analytics Dashboards with added statistical, predictive, regression analysis to provide insights for decision makers utilizing Tableau, R programming. Utilized Python for updating the tables and reduced the ETL process time by 75%.

-Served as a Tableau site administrator, managed, and worked with the site users and Tableau Desktop users to provide their permissions and enabled them to get access, connect to data sources, workbooks, to view, publish, according to their access level.

Client: Autodesk - Employer: Akraya - 10- 2021– 5- 2022 - BI Engineer/Solution Architect, (Remote) San Francisco, CA

Provided Strategy, designed, developed POC (Proof of Concept) to provide the most feasible Analytics solution for the organization. Transitioned the Reports Dashboards from Qlik View to Power BI & Power App, and Tableau, utilizing SAP HANA, OBIEE (Oracle Business Intelligence Enterprise Edition), Power BI, R, and Tableau.

Client: The Human Condition (mental health care)- Sep 2020 – October 2021 – Solution Architect/Business Intelligence Team Lead / Customer Engagement Manager for newly launched digital publishing platform. (Remote) San Francisco, CA

- Consulted on overall technological architecture including content management system (CMS) Facilitated Scrum & daily stand-up meetings, with Jira, database, and additional software implementations, including analytics.

-Managed projects using the agile methodology. Identified and removed impediments. Organized and facilitated project planning, reviews, retrospectives, sprint and release planning, demos, and other meetings. Assisted with product backlog maintenance. Conducted daily scrum meetings. Technologies including WordPress CMS with customization, SQL, Statistical Analysis, Google Analytics, Power Bi, Tableau, Microsoft Project.

-Served as an engagement manager and liaison between the client & internal team, ensuring effective communication, managing customer expectations & retention. Created customer & predictive analytics to help the firm to better understand, predict their customers behavior, to brings key business insights into their decision-making processes & to increase ROI.

Client: JNI - Aug 2019 – Aug 2020 - BI Engineer, Los Angeles, CA

-Managed, designed, and developed business intelligence analytics reports, dashboards, metrics, scorecard for finance, Sales, & operation team, using Microsoft Dynamics 365, Power BI, Power App, Power Query & Data Analysis Expressions (DAX), R, Tableau, SQL server and Tableau, utilizing Microsoft Azure Cloud platform, AWS, Microsoft CRM.

-Maintained day to day Power BI & Tableau server administration user & folder setup. Created row level security Assist in troubleshooting of reporting and technical issues. Perform user acceptance testing and enforce proper change control when implementing changes. Helped with data audit activities, prepared end of the month & end of the year financial reports, worked closely with financial Auditors and prepared metric and dashboard for financial team.

-served as analyst, worked with stakeholders and business users to understand their business and technical requirements. Determined project needs and working with the users to help identify resources required for the success of the project. Followed agile methodology. Facilitated daily stand-up meetings, Scrum & Kanban.

Client: Kaiser Permanente: Nov 2017 – May 2018 – Tableau Developer and Administrator/BI dashboard Consultant

-Maintained day to day Tableau & Power BI administration, reports, dashboards, metrics, reports maintenance.

-Maintained day to day Tableau & Power BI users access & folder setup. Assist in troubleshooting of reporting and technical issues. Perform user acceptance testing and enforce proper change control when implementing changes.

-Created interactive dashboard to help physicians to access their patients records with their diagnosis, medical providers, medications, more efficiently and effectively. Utilized SAS, Teradata, Clarity, Tableau, PowerBI

Client: DirecTV/AT&T/BiggData - March 2015 – Sep 2017 - Business Intelligence Engineer

-Maintaining day to day MicroStrategy & SAS Visual Analytics dashboard development and administration activities. Utilized big data Hadoop as data source.

-Assisted the engineering & data scientists’ team, Prototyped solutions using Python, R programming, Machine Learning, Statistical Analysis & techniques, utilizing RStudio

-Responsible for obtaining reporting requirements, design, development, testing, BI reports creation, end users training, onboarding users and providing access to Tableau, SAS Visual Analytics, MicroStrategy, RStudio. Responsible for project management/coordination of offshore & inshore team development.

Client: Northgate Market - March 2014 – Feb 2015 – Data Architect &Tableau Consultant,

-Served as a Tableau solution architect & consultant. Managed the BI projects. Helped the client to transition from other -MicroStrategy reporting systems to Tableau system, utilizing SQL server, Teradata,

Created Analytics report for internal customers to support decision making on key strategies, sales, marketing, forecasting, Asset management, labor resource management, loss prevention, customer segmentation.

Client: VA (Government)-NSD – August 2012 – March 2013 – Employer: Intratek - Business Intelligence Analyst

-Edited and developed reporting, analytics, data mining, process mining, complex event processing, benchmarking, text mining, predictive analytics, and descriptive/prescriptive analytics. Utilized Business Objects, Oracle, Tableau.

Client: Cisco Systems Jan 2013 – Jan 2014 - Tableau consultant, project management

-Served as a Technical Project Manager & Scrum Master successfully delivered business intelligence projects as part of a multi-million-dollar, global business intelligence programs, utilized offshore &inshore resources.

-Implemented Tableau BI Dashboard reporting solution for different groups in the organization.

-Developed detailed project plans, including work breakdown structures & managed the project, served as Technical PM

-Performed the relevant project management processes such as initiate, plan, execute, monitor, control and close, and the supporting processes such as scope, cost, time, issue, risk, resource, communication, stakeholder management ensuring that the required artifacts are delivered and approved appropriately. Held daily meetings with development team to track the status of the project. Managed risks and issues. Provided status report daily. Utilized Tableau, OBIEE, MS Project.

From Jan 2000 to 2012 worked with the following Clients:

Microsoft Corporation – Tableau consultant.

-Served as a Tableau Consultant, created Dashboards for Supply Chain Team and helped Demand Planners with the reports & dashboard to improve demand planning process including forecasting, product launch planning, and supply sourcing and order management. Utilized Tableau, SQL Server, and SQL Server Integration Services (SSIS)

Apple Corporation - Functional Analyst, Technical Project Manager

-Served as a functional resource and technical project manager to deliver and manage the global BI projects regarding Apple Gift Cards & BI Dashboard utilizing, offshore and inshore resources.

Hewlett Packard - The clients included: Sainsbury (London), Wal-Mart (Arkansas)BI/DW Administrator, Solution Engineer,

-Provided daily Data Warehouse, BI administration & production support utilizing HP NeoView, HP Data Warehouse.

-Monitored & supported system capacity planning and analysis. Provided off-hours production Data Warehouse support.

-Involved in business development and pre-sales activities, proposal development, Proof of Concepts (POC) development and execution, customer engagement activities. Interacted with C-level management, prospects, and customers.

IBM Consulting Services - Served as a senior consultant in BI and CRM group.

-As a System and Solution Architect has provided technical expertise for POC (Proof of Concepts), and assisted sales engineers in their effort to position IBM BI solutions and products, with US and global clients.

-Served as COBOL Programmer and SQL Programmer for some of the projects.

KPMG Consulting - Data warehouse & BI High-Tech Consultant - Clients: Microsoft Corporation

-Participated in development of Financial Business Intelligence Portal (The Tax Portal) to assist financial planners, analyst, the Controller, auditors, and decision makers at Microsoft Corporation.

Center for Disease Control (CDC) & National Institute of Occupational Safety and Health (NIOSH

-Database & Data warehouse Consultant. Provided data management solution at CDC, HIV research group.

-Used SAS, SPSS to support clinical trial projects. Utilized TQM methods to improve business process& methodology.

-Designed and developed a web database of all the US occupational fatalities & injuries for NIOSH

Safety Engineer and Consultant - Varies organizations

- Utilized Statistical Analysis & TQM methods to reduce and prevent workplace Accidents & Incidents.

University of Phoenix - Adjunct Faculty

-Taught at UOP the following courses: SQL programming, SDLC (Systems Development Life Cycle), Database, Data Warehouse Information Systems & Technology. Developed and maintained the training materials for the courses.

UC Berkeley - Visiting Scholar Participated in R&D activities at Dr. Zadeh’s Lab, in the area of Artificial intelligence, Data

Mining & DSS & Fuzzy Logic utilized Matlab.

EDUCATION: 1996 Mercer University, Atlanta, GA

MS- Master of Science in Health Care Administration.

BS – Bachelor of Science

Technical Software used: Tableau BI reporting, Tableau administration, SAS Visual Analytics reporting & administration,

MicroStrategy reporting, Microsoft Power BI reporting, Microsoft Dynamics, Azure Cloud Administration, AWS, Azure Data Factory, Big Data Hadoop, Python, Data Science, SAS, Salesforce, Artificial Intelligence, Statistical Analysis, SPSS, SAS, R Programming, COBOL Programming, RStudio, Machine Learning, Python, SPSS, SQL Server, Microsoft SSAS & SSRS, AAS (Azure Analysis Service), Qlik View, Talend Open Studio, SSIS for Data Integration & ETL. SAP BI, SAP BW, OLAP, Info Cube, SAP Business Objects, Crystal Report, SQL/MX, Nonstop (HP) Database, HP Neoview Data Warehouse, Teradata, OBIEE, Oracle, Hyperion, Cognos, Erwin, Data Modeling (Relational, Dimensional, Star Schemas, OLAP, SDLC and Project Management (Agile, Scrum, Kanban, Waterfall), Microsoft Project, Jira, Clarity Software.

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