martha ferrer

Jacksonville, FL *****

ad420z@r.postjobfree.com

+1-904-***-****

To contribute my experience and skills as a case-manager to provide and maintain success, advocacy and education to individuals giving the employer the most positive outcomes. 1. Extensive experience in assessment, case-management and case-planning with individuals. 2. Organized with effective educational training and knowledge of Basic and specific Immigration laws and programs.

3. Problem solver with an aptitude to analyze problems. 4. Bi-lingual, Spanish and English.

5. Counselor/Senior Counselor Eighteen years with Palm Beach County Human Services. 6. Certified in fars, child and adult counseling.

7. Certified as Medicaid independent contractor through DCF. Authorized to work in the US for any employer

Work Experience

Service coordinator

Jacksonville Housing Authority - Jacksonville, FL

July 2022 to April 2023

Manage three properties providing coordinated services to residents, managing a grant, completing intakes and service plans, entering all intakes in family metrics system, coordinate providers for community resident meeting, help families become self-sufficient. Helped several families get jobs and buy their own homes. Referred families to local agencies for resources, calibrate with agencies seeking new programs.

Casemanager

River Region Human Services, Inc - Jacksonville, FL July 2021 to February 2022

• Provides case management services minimally maintaining weekly contact with each client on his/her caseload.

• Assists program participants in enrolling in needed educational/vocational program, as appropriate.

• Provide services to clients including visits to home, work, and other fieldwork.

• Assists program participants in addressing housing, clothing, personal care, medical, psychiatric, and job placement needs.

• Provides complete and timely documentation of all services within clinical records and ensures records meet DCFS regulations, accreditation standards, RRHS policy, and grant/contractual requirements.

• Coordinates treatment services with RRHS and other service providers, including family services as needed.

• Develops & monitors a Client Continuing Plan with each assigned program participant to ensure the plan meets compliance standards.

• Leads support groups per contract and regulation requirements.

• Provides transportation for clients as needed.

• Establishes & maintains working relationships with community resources.

• Maintains a strong & functional linkage to the Therapeutic Community to ensure a smooth transition into the community.

• Complies with all confidentiality regulations and policies.

• Must understand and always adhere to the Organizations Core Values: Civility and Respect; Client Care and Service Excellence; Quality, Efficiency and Effectiveness; Accountability, Integrity and Professionalism; Cooperation and Unity.

Targeted Case Manager

Child Guidance Center - Jacksonville, FL

September 2019 to May 2020

Completed assessments in the home with children with mental health issues, Prepared service plans within thirty days, referred children to Misfit programs, community services, agencies to help family with other lacking services to help the child and family stabilize and be self sufficient. Maintained follow up with family, collaborated with the schools, teachers, therapist. Entered case note documentation in the program systems with medicaid billing.

Immigration Case-manager

Catholic Charities Immigration - Riviera Beach, FL May 2015 to March 2018

Assist clients with various immigration issues, while maintaining physical and electronic case records. Assist with office financial deposit preparation.

Assist as a Spanish Translator.

Interview and assist clients in completing immigration forms and case preparation. Maintain communication with various governmental agencies, including Department of Homeland Security, Department of Justice, and Department of State Agencies. Prepare data entry and collection of statistics.

Attend various agency meetings, community events, and trainings as required. Travel to other office sites to provide Immigration interviews and information. Participate in CQI Team.

Navigator

Prestige Health Choice - Palm Beach Gardens, FL

March 2014 to February 2015

Receive and make outbound calls to parents with Prestige on Well child checkups and annual developmental screenings. On phone With members, resolve immediate issues with their medical services And make referrals to other resources in their community. Explain To members their eligibility and refer them to Dept. of Children & Families for further assistance. Refer members with medical issues

To the nurses on the phone, Follow up with members resolved issues. Prepare daily phone call log and submit it to the supervisor. Care Navigator

Bridges of Lake Worth West Community Center - Lake Worth, FL January 2011 to October 2013

Assist mothers and families linking them to all community resources. Providing women education on child development and linking them to Medicaid, financial assistance. Doing outreach and collaboration with agencies in the community area to promote good health and nutrition and reduce infant mortality. Farmworker Counselor

Farmworker Jobs & Education Program

October 2006 to January 2011

Responsible in recruitment, assessment, intake, counseling, case-planning and job development of eligible farm-workers. Complete eligibility determination, development of unsubsidized employment for participants and teach employability skills to participants. Enroll participants in training programs by completing forms and discussions with instructors. Evaluate student's employability skills such as completing application forms, writing resumes, etc. Contact public and private sector employers to develop on-the-job training positions and unsubsidized employment for participants. Maintain time and attendance records of participants; keep records and prepare reports of activities and counseling sessions.

Personally Yours of Central Florida, Inc West Palm Bch., Fl. Clerical Support (Planned Parenthood) & Feb 2006 to 10/06

(Shoes for Cruise) Customer Service Rep

Completed staffing assignments to different job sites. Greeted customers at a front desk, picked up the mail, stamped mail going out, printed resumes from the Microsoft system and prepared for Human Resources, answered all incoming calls and screened applicants for jobs over the phone. Prepared daily task report for office administrator, entered data in data Microsoft system, prepared filing systems and filed documents. Answered phone for Shoes for Cruise business office and took orders and placed them in the data base, obtained credit card information for orders, redirected customer service issues. Care Counselor

HealthyMothers/Healthy Babies - Lake Worth, FL

October 2004 to January 2006

Interviewed expectant mothers and provided prenatal education through their nine months of gestation, linked them with Medicaid, doctor payment plans and the health department. Monitored cases for nine months, prepared case plans for a year to assure success in mother's delivering healthy babies. Completed home visits with moms and completed assessments. Entered case-notes in client Microsoft system. Collaborated with other agencies to refer family for other services. Prepared weekly and monthly reports.

Counselor

Family Central - West Palm Bch, FL

March 2004 to October 2004

Interviewed parents for eligibility of child care subsidies by completing an assessment of the family's child care needs. Provided parents with Child Care Education, collaborated with vendors in Child Care to place children, prepared weekly reports, entered and generated application from the system program terminal, prepared child care vouchers for the parents. Referred parents to DCF, Workforce and other needed services.

Income Maintenance Technician

Department of Children & Families - Orlando, FL

March 2003 to December 2003

Completed state eligibility training certification, interviewed individuals and families for Medicaid, cash and food stamp benefits. Completed applications for placement of elderly into nursing homes. Collaborated with the Social Security office, Child Support, Immigration, Legal Aid, Medicare, doctors, hospitals. Completed home visits. Monitored cases for continued eligibility every six months. Prepared monthly case reports, generated application from the state's computer program. Senior Social Worker

Division of Human Services - Riviera, FL

September 1985 to January 2003

Acted as supervisor designee when casework supervisor was unavailable. Assured program and data integrity through tracking, monitoring, correcting and reconciling program data. Prepared, ran, validated reports and reconciled billings, acted as liaison with vendors, monitored vendors and prepared reports, was responsible for countywide division programs such as Indigent Burial/Cremation, Assisted Living Waiver, Emergency/Economic Stability/Self-Sufficiency Programs, Homeless Outreach, State, Federal and County services, Summer Food Services Program. Completed home visits and assessments with families to ascertain family issues. Completed case-plans, linkage, monitoring, and advocacy with families and individuals. Conferred with professional superiors on high risk and difficult assignments. Prepared/ completed reports and correspondence on assigned cases. Provided counseling to families needing medical services. Prepared Medicaid applications and Health Care District medical clearance for families and expectant mothers.

Systems Experience and Proficiencies: Client server technology, Microsoft, Excel, Word, Network troubleshooting, bi-lingual, Spanish/English.

Education

Bachelor's in psychology

Barry University - Miami, FL

January 1999 to December 2001

Skills

• Child Protective Services

• Child & Family Counseling

• Computer Networking

• Workforce Development

• Case Management

• Individual / Group Counseling

• Social Work

• Intake Experience

• Interpretation

• Translation

• Mental Health Counseling

• Program Development

• Crisis Intervention

• Behavioral Therapy

• Cognitive Behavioral Therapy

• Applied Behavior Analysis

• Interviewing

• Meeting Facilitation

• Behavioral Health

• Spanish

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