Chareesa Aguilar

P r o j e c t M a n a g e r

**** ** **** **.

Vancouver, WA 98661

503-***-**** ad420u@r.postjobfree.com

SUMMARY

Hello! I'm Chareesa, a dedicated and results-driven Project Manager with a strong background in Customer Success. My passion is to foster client relationships, guide teams toward success, and ensure customer satisfaction throughout the project lifecycle. I am proficient in strategic planning, process optimization, and effective communication. I excel in fast-paced environments, adeptly managing multiple projects and achieving project objectives through collaborative teamwork.

E D U C A T I O N — EXPERIENCE

Portland State University

BA, Management

BA, Human Resources

S K I L L S —

Customer Service

Adaptability

Risk Management

Change Management

Resource Management

Agile Methodology

Budgeting/Forecasting

Team Leadership

Documentation

Jira/Asana/Trello

MS Office/G Suite

S T R E N G T H S —

Always Positive

“There is no good or bad news.. just

news” my previous manager would

say. I live by this now. We are all

working toward the same goal and

can figure it out together.

Communication

Speed and clarity are what I strive to

provide.

Adaptability

Anything can happen. My job is to

make necessary adjustments to keep

us on track and on the same page.

Jan ’23 – Sep ‘23

Project Manager – Customer Success • Siimpl

• Successfully orchestrated and managed customer success projects from inception to completion.

• Developed project plans, including budgets, risk assessments, resource allocation, and clear communication strategies.

• Monitored project progress, proactively addressing out-of-scope requests, and maintained open and effective communication with stakeholders and developers.

• Ensured client and team satisfaction by consistently delivering on- time and following up post-project.

2015 - 2019 and 2022 – 2023

Software Developer • Slalom, Wrench

• Developed reusable Salesforce components to enhance productivity for customer projects.

• Deployed features to improve user experience and re-designed projects across various platforms in a Scrum workflow.

• Collaborated on projects with prestigious clients, including Bill and Melinda Gates Foundation, T-Mobile, SightLife Surgical, Microsoft, and Pike Place Market Foundation.

• Enhanced customer success through the integration of digital marketing tools and website upgrades.

2012 - 2014

Office Manager • Tag Creative

• Simultaneously held roles of Office Manager, HR, Accounting, and Personal Assistant. This required exceptional multitasking and organizational skills.

• Onboarded new clients and ensured their initial experiences were positive and hassle-free.

• Maintained aspects such as licenses, accounts/bills, and compliance requirements which honed my attention to detail.

• Proactively managed supplies and focused on employee morale.

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