LES JACKSON, MBA, M.S. in Security Management, PMP®, ITIL V3, ITIL PPO/SOA

IT Program/Project Management/PMO Professional

***** ********** ******* *** *. Tomball, Texas 77375

281-***-**** Mobile

http://www.linkedin.com/pub/les-jackson/13/62b/741

ad420e@r.postjobfree.com

IT Program/Project/PMO Management Summary

MBA & M.S. in Enterprise Security Management and Sr. Program/Project Manager with over 20 years of Information Technology (IT) and business management experience in both the public and private sectors, with a key emphasis on PM best practices, end-to-end project life cycle planning and coordination. Global Infrastructure management, transition and transformation coordination, data center and cloud infrastructure, IT program management, service delivery management, customer service training, help desk setup and deployment, customer satisfaction measurement, vendor management, Global resource management, and Global PMO responsibility (India, Slovakia, Hungary, Brazil, UK, The Netherlands)

IT Program/Project Management Skills

Trained in PMI PMP and Agile (ACP) methodologies and best practices

Mentor other PMs in PMI methodology and risk/issues management

Trained to manage all project phases including planning, initiation, executing, controlling and closing; creating status reports; driving project meetings; requirements gathering. Accountable for championing/driving projects to completion

Experienced in managing key stakeholder expectations and worldwide cross-functional teams, agile project experience across complex infrastructure and software projects

Worked as Portfolio Program IT Manager for Global Fortune 10 client; charged with driving change with multiple IT technologies; work in very ambiguous environment

Worked on operations and delivery teams for determining best methods for process automation, specifically around delivering customer requests in a more agile and efficient manner and reducing SLAs.

IT Program/Project Management/PMO Information Technology Experience:

IBM Global Services – Contractor for Shell Information Technology Services Houston, TX 2022 to Present

Title: Sr. IT Infrastructure Project Manager

Responsible for end-to-end delivery of Shell Downstream IT projects

Project budgets range in $ value from $150K to $2.3MM

Projects involve network security remediation, WAN/Internet Upgrades, Wi-Fi refresh, and Avaya PBX migration

T-Systems N. America – Div. of Deutsche Telekom, Houston, TX 2010 - 2021

2014 – 2021

Title: IT Business Portfolio Program Service Delivery Manager – Global Program/Project Delivery; Agile US Delivery Chapter Lead

Managed end to end delivery of a program including 20-25 infrastructure related projects for Citrix, AWS/Azure Cloud, SharePoint, Mergers/Acquisitions/Divestitures (MAD), cybersecurity (end point detection), and Data Center Migrations on-prem/to cloud

Interfaced with all customer business workstreams such as Trading, Downstream, Upstream, and Global Functions

Provided direction and leadership as it relates to funding and resourcing for yearly portfolio planning

Served as overall Agile US Chapter Lead & escalation point for the project portfolio delivery team

Reviewed and refined overall delivery processes on a consistent basis in order to effect positive change

Managed and mentored other program and project managers

2010 – 2014

Title: Sr. IT Infrastructure Project Manager for Shell Global Account

Managed customer-facing infrastructure and application upgrade projects on site at Shell. Projects included mergers/acquisition/divestitures, data migration, data center relocations,, application updates/renewals, new service development requests, MS Azure Cloud services, Citrix upgrades

Utilized Shell Project Delivery Framework (PDF) methodology and reported key project metrics weekly through Shell’s Project Reporting Tool

Managed the complete triple constraint of project scope, schedule, and budget on 4-5 projects concurrently

Provided weekly reporting regarding financials, risks, issues, project status both internally within T-Systems and with the Shell project steering team

Managed portfolio of IT infrastructure projects including MS Azure, global security access management, Citrix upgrades, ERP/SAP, Active Directory policy clean-up, application migrations, and Desktop Anywhere Online

Additional IT Project Management Experience/Accomplishments:

IBM Global Technology Services, Houston, TX 2000 – 2009

Title: Sr. Project Manager – Program Management Office (PMO) Strategic Outsourcing, Transition & Transformation

Key Responsibilities:

Managed PMO interface to IBM outsourcing clients

Directed transition and transformations sub-project teams of 8-10 PMO resources

Coordinated IBM’s project delivery processes in conjunction with customer process delivery requirements

Managed internal teams of 12-15 PMO and operations resources to respond to IBM and customer audit requests

Key Customer Accomplishments/Results:

State of Texas Data Center Services Consolidation Project for IBM (Austin, TX)

Managed an ongoing sub-project as audit focal to the client. This resulted in resource cost savings on the contract of over $100K per year.

Managed a team of 12 PMO resources in the creation of a complex onboarding/off-boarding process that included State of Texas background security clearance and HIPAA certification. This resulted in over 500 active employees being tracked for compliance and potential cost savings on the contract of over $75K per year.

Identified a customer satisfaction survey vendor and worked jointly in creating executive and user level surveys. Results were that a comprehensive customer satisfaction improvement plan was created to target the areas of deficiency covered in the surveys.

Managed all logistics in relocating employees to new consolidated data center facility, resulting in timely transfer of physical and logical security access.

The Gap Outsourcing Project for IBM (San Francisco, CA)

Directed the sub-project onboarding of over 300 Gap IT employees to IBM at 5 remote data centers and office locations resulting in no employee ‘down-time’ and a positive ‘first impression’ to IBM.

Trained and mentored over 15 new employees on IBM project management best practices for process guidelines. One result was that the PMO office received a ‘satisfactory’ rating on an internal corporate audit.

The Disney Outsourcing Project for IBM (Burbank, CA & Orlando, FL)

Managed the initial request for service aspect of the project resulting in customer acceptance of IBM proposals for over $750K in additional revenue.

Drove the creation of training modules for over 500 Disney IT employees being outsourced to IBM. This resulted in new employees being oriented more quickly and efficiently to the IBM environment.

Professional Education

University of Houston, MS in Enterprise Security Management (December 2019)

Dallas Baptist University, MBA in Marketing/General Management

Texas A&M University – Commerce, BBA in Marketing

Project Management/IT Certifications/Training

Post-Graduate 6-month Program in Cloud Computing – AWS, MS Azure, Google Cloud – Fundamental Certification – The University of Texas at Austin – May 2022

Project Management Professional (PMP®), Project Management Institute, 2003

Agile Scrum Certification - 2014

IBM Sr. Project Management Certification, 2006

ITIL V3 Foundations Certification, 2012; ITIL PPO Certification, 2014; ITIL SOA Certification, 2015; MS Azure Fundamentals - 2020

Lean Six Sigma Green Belt Certification, 2012 – Purdue University

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