MARIA E. (MARI) NAVARRO

**** *.* **** ******, Apt., #711, Miami-Dade, FL. 33125

305-***-****; ad41yn@r.postjobfree.com

CUSTOMER SERVICE-SALES

EMPLOYMENT EXPERIENCE:

APRIL 2023- MARCH 2024- AMERICAN YACHT GROUP/HCB

YACHT'S CUSTOMER SERVICE ADVISOR-FIELD SCHEDULING-BILLING-VENDOR & PART DEPT., DISTRIBUTION.

• Responded to Incoming calls taking care of customers' needs, concerns, and complaints in timely manner.

• Calendared service jobs, kept records of all customers, created profiles, held meetings with management, met individually with members of staff and/or as a team regarding customer’s and vendors’ service. I followed up with customers and vendors making sure all service jobs were completed.

• I was responsible for billing, invoicing and collecting payment from customers to secure date of service, and parts needed. I made sure all processes were in place regarding any P.O.s for 3rd party vendors and insured coverage of insurance to facilitate our staff’s authority to work within the marina work area.

FEBRUARY 2018- NOVEMBER 2022- THE RITZ-CARLTON YACHT COLLECTION YACHT'S VACATION CONSULTANT-SALES.

• Independent sales consultant adhering to all company policies, and procedures. I worked directly with the guest providing a personalized yet professional experience both Inbound and Outbound telephone sales recommending appropriate voyage vacation.

• Maintained and developed customer relations by listening to my guest, following up with emails optimizing long-term customer value. Achieved assigned monthly, quarterly, annual targets.

• Interacted with company employees gaining trust by working in a team environment while providing tactical analyses of Res-Co/. the European software used for reservations. Communicated with co-workers, and supervisors in MS Teams. 2

2

2005- 2018- ROBERT HALF AGENCY

INDEPENDENT, CONTRACT/PREMISES LIABILITY PARALEGAL 1992-2005- CORPORATE WORLD TRAVEL AND TOURS

OWNER/MAGER

• Administering business and tourism consultancy within the United States and Europe. Maintained and managed an office of twelve employees. Promoted travel sales for corporate accounts and direct consumers. Worked with Pars, System One, Amadeus reservation system.

EDUCATION

UNIVERSITY OF MIAMI PARALEGAL STUDIES,

CERTIFICATION OF LEGAL PROCESS

MIAMI-DADE COLLEGE-TRAVEL AND TOURISM

LANGUAGES

• ENGLISH – FLUENT – READ, WRITE AND SPEAK

• SPANISH – FLUENT – READ, WRITE AND SPEAK

REFERENCES

• AVAILABLE UPON REQUEST