Retail Sales Customer Service

Angelina Dunscomb

*** ***** **** ******, ***********, NY 11757 631-***-**** ********@*****.***

Objective

To leverage my extensive years of experience in retail sales management to drive sales and revenue growth for the company while effectively managing a team of retail sales associates to meet customer satisfaction.

Experience

MANAGER TJMAX SEPTEMBER 2007-OCTOBER 2023

Maintained daily operations of store open to close.

Utilized all company tools to drive profitable sales.

Strategic planning prioritizing according to the needs of the business.

Recruited, interviewed, selected, hired, and promoted employees internally and externally.

Supported employee development through providing feedback, ongoing training, coaching and assessments and setting challenging goals to improve employee performance.

Directed and supervised associates engaged in sales inventory and register.

Coordinated merchandise replenishment and flow of merchandise from the stockroom to the sales floor.

Handled complaints, settled disputes, and resolved grievances/conflicts.

Assisted the store team in maintaining the store's visual objectives and housekeeping standards by cleaning merchandise and assisting floor and fixture changes.

Scheduled within budget for the needs of the business.

Ensured that health, safety, and security rules are followed.

Performed daily and weekly audits.

MANAGER LINEN N THINGS

Managed the daily operations as well as opening and closing procedures.

Opened registers, brough out the tills before store opening.

Closed register and finalized daily receipts followed by completing bank deposits.

Checked schedule and timecard for edits.

Took in deliveries, processed merchandise, and organized to move out to sales floor.

Oversaw commission sales for custom drapery department.

Maintained merchandise and a visual plan.

Took disciplinary action when necessary.

Trained and developed new associates.

Demonstrated exceptional customer service.

Effectively monitored and executed direct replenishment and recovery process.

Strategized, prioritized, and planned according to the needs of the business.

Communicated with staff on individual goals, sales goals, and any other information.

Assisted with associate's responsibilities as needed.

Implemented company policies and procedures.

Handled inventory control.

Skills & Abilities

·Customer Service

·Interpersonal Communication

·Leadership

·Sales

·Organization

·Inventory Management

·Marketing

·Office 365

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