Customer Service Representative

DANICA AIRAND G. SANG-IT

* ********** **** *********

CALGARY, ALBERTA

CP #: 587-***-****

Email: *************@*****.***

OBJECTIVE:

●To secure a responsible career opportunity in a reputable organization to expand my knowledge, learning and skills while making a significant contribution to the success of the company.

SUMMARY OF QUALIFICATION

●Efficient and hard worker who works well individually and in a team.

●Fast learner and detail-oriented person who can easily adapt to changing environment.

●Organization and Planning Skills

●Learned and applied new information accurately.

●Accustomed to a fast-paced environment and work well under pressure.

●Strong Verbal and Written Communication

●Completed the tasks on time and to standards.

●Computer Literate (MS Word, MS PowerPoint, MS Excel)

●Worked well with or without supervision.

●Complied and adhered to company rules and policies.

●Basic Knowledge in Computer Programming

●Punctual and friendly.

●Basic Knowledge in Network Configuration

WORK EXPERIENCE

1.ASSISTANT MANAGER July 1, 2020 – September 17, 2022

The Terminal Resto Cafe Upper Session, Baguio City, Philippines

-Assists manager by performing related duties

-Conduct employee performance reviews

-Develop good customer relationship

-Participate in recruitment and dismissal processes

-Address employee and customer concerns

-Coaching, mentoring and motivating team member to boost sales while delivering exceptional customer service.

2.CUSTOMER SERVICE REPRESENTATIVE June 15, 2018 – August 18, 2020

Concentrix CVG Philippines, Inc Camp John Hay Baguio City, Philippines

-Answering customer questions about the company, products, or services

-Resolving customer complaints

-Directing customer to the right department or supervisors

-Provide appropriate solutions to the customer

-Providing excellent Customer Service

-Helping in returns of a purchased item

3.Kitchen Helper / Server / Cashier June 15, 2015– August 18, 2018

Good Taste Café and Restaurant Lapu Lapu Street, Baguio City, Philippines

-Greet customers and helps them to their seats

-Take orders from customers and documents the order accurately

-Make orders on time and pack the orders for the customer

-Advise customer of the recent menu and suggest best-selling products

-Prepares bills and process payments

-Wash the dishes and scrubs pots and pans

-Cleans and prepare the dining area

-Clean food preparation storage areas

-Receive and store food

-Clean the kitchen equipment’s

-Assist in food preparations

EDUCATIONAL BACKGROUND

A. TERTIARY 2022-2023

- Bachelor of Science and Information Technology

University of the Cordilleras

Baguio City

B. SECONDARY 2018-2019

- Basic Education

Sagada National High School

Patay, Sagada Mountain Province

CHARACTER REFERENCE/S

- Upon request

I hereby certify that all information above is true and correct.

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